People Experience Transformation Delivery Lead

Join our People Experience team in transforming how our business, supports, engages, and empowers its people through stronger capabilities and modern, high impact ways of working. With Manila as a strategic hub for innovation and operational excellence, joining our team means contributing to a fast paced, purpose led environment shaping the future of People & Culture across our enterprise.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

In this role, you will be leading the delivery of the People Experience transformation roadmap by translating strategic priorities into clear, actionable plans with defined milestones and outcomes. You will provide pragmatic delivery insight to guide sequencing, assess organizational readiness, and manage risk trade offs, ensuring that transformation initiatives progress with discipline and strong execution.

As a Transformation Delivery Lead, you will be managing the implementation of service transitions into the People Experience operating model, ensuring new services are seamlessly integrated with clear ownership, controls, and service pathways. This role safeguards operational stability by protecting day to day service performance, closely monitoring operations during transition phases, driving stabilisation activities, standardising processes across legacy and new services, and embedding continuous improvement aligned to future growth.

In this position you will play a critical role in change leadership, partnering with the People Experience Leadership Team, Change Lead and broader People & Culture stakeholders to drive strong adoption of transformation initiatives and manage expectations across the organisation. Additionally, you will maintain robust governance by reporting progress, risks, and key decisions, while proactively identifying and managing people, compliance, and data related risks associated with transitions—strengthening People Experience’s reputation as a credible, reliable, and high performing delivery function.

What You Offer

• Proven leadership in HR or People & Culture transformation, including successful delivery of service transitions or multi‑year transformation programs within shared‑services or high‑volume operational environments.
• Strong background in HR Shared Services or Contact Center operations, with experience managing SLA‑driven, high‑volume service delivery.
• Hands‑on expertise in service transition activities such as scoping, knowledge transfer, operational integration, and post‑go‑live stabilization.
• Solid understanding of end‑to‑end HR (People & Culture) processes, including risk management, compliance requirements, and control frameworks.
• Demonstrated ability to deliver transformation in a live service environment while maintaining BAU stability and operational performance.
• Exposure to tech‑enabled process improvements using platforms such as ServiceNow, PeopleSoft HR, or workflow automation solutions.
• Strong stakeholder management and influencing skills, with experience partnering across COEs, HR Business Partners, and senior leaders in regional or global settings.
• Proven change leadership capability, enabling adoption of new ways of working, mitigating resistance, and supporting operational excellence and continuous improvement.
  
  

We love hearing from anyone inspired to build a better future with us, if youre excited about the role or working at Macquarie we encourage you to apply.

What We Offer

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment
  
  

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

---