People And Culture Executive In Charge Of Talent Sourcing And Colleague Relations

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About The Role

The People & Culture Executive (Supervisory Level) leads day-to-day talent sourcing and colleague relations activities to support the hotel’s pre‑opening and successful launch. The role executes recruitment waves, strengthens the employer brand, ensures an exceptional candidate and colleague experience, and safeguards fair, consistent colleague relations aligned with Mandarin Oriental’s standards and Philippine labor regulations.

This role reports to the People & Culture Manager.

Key Responsibilities

• Talent Sourcing & Recruitment Operations (Pre‑Opening Focus)
• Co-create and operationalize the pre‑opening recruitment plan with the P&C Manager, aligned to the manpower budget and opening timeline.
• Lead end‑to‑end hiring for assigned departments: requisitions, postings, sourcing, screening, interviews, assessments, reference checks, offers, and pre-employment requirements.
• Coordinate mass hiring events (open days, job fairs, campus drives, government/civic partnerships) and schedule department interviews/assessments.
• Maintain recruitment trackers, candidate pipelines, and weekly dashboards; ensure time‑to‑hire, cost‑per‑hire, and quality‑of‑hire targets are met.
• Champion Mandarin Oriental’s employer brand across channels (JobStreet/LinkedIn/campus/community), ensuring consistent messaging and a premium candidate experience.
• Oversee onboarding readiness: welcome communication, document collection, pre-opening orientation scheduling, and handover to L&D for Induction.
• Colleague Relations & Engagement
• Serve as first-line contact for colleague queries and concerns; manage issue intake, triage, documentation, and resolution in partnership with the P&C Manager.
• Facilitate probation reviews, attendance/behavior coaching, and corrective actions in compliance with MO policies and Philippine labor law.
• Support investigations (fact-finding, statements, records) ensuring confidentiality, fairness, and thorough documentation.
• Coordinate engagement activities and recognition programs during pre‑opening and ramp-up (town halls, culture sessions, community initiatives, colleague events).
• Promote a culture of inclusion, respect, well-being, and open communication consistent with Mandarin Oriental Behaviours.
• Compliance, Policy & Administration
• Ensure recruitment and colleague relations practices comply with DOLE regulations, company policies, and data privacy requirements.
• Keep accurate and secure colleague files (digital/physical), recruitment records, and reports; prepare materials for audits and opening readiness checks.
• Draft/coordinate policy communications, notices, memos, and colleague handbook updates as directed.
• Partner with Security/IT/Finance on pre‑opening controls (ID issuance, access control, pre-employment medical, payroll onboarding).
• Team Leadership & Stakeholder Partnership
• Supervise and coach P&C coordinators/assistants to deliver high-quality recruitment and colleague care.
• Build strong partnerships with HODs to understand role profiles, cultural fit, and staffing priorities; provide guidance on interview techniques and selection decisions.
• Liaise with corporate/regional P&C as needed for standards, tools, and reporting.
  
  

• Bachelor’s degree in Human Resources, Psychology, Hospitality Management, or related field.
• 3–5 years HR experience with strong focus on recruitment and colleague relations; luxury hospitality or high-end service industry preferred.
• Pre‑opening hotel experience is an advantage.
• Supervisory experience (coaching junior HR team members or leading projects) preferred.
  
  

• Strong sourcing (traditional & digital), interviewing, and stakeholder management.
• Solid understanding of Philippine labor law (employee relations, due process, documentation).
• Excellent communication (English/Filipino), discretion, and conflict resolution skills.
• Highly organized, analytical, and comfortable with dashboards/HRIS/ATS.
• Demonstrates Mandarin Oriental Behaviours: Acting with Integrity, Learning & Growing, Driving for Results, Embracing Difference.
  
  

• Pre‑opening environment with accelerated timelines and occasional extended hours/weekends tied to recruitment waves and opening milestones.
• Onsite role at the hotel and external recruitment/event venues as required.
  
  

• Fulfillment rate & time-to-fill by department vs. plan
• Quality-of-hire (probation pass rate, early turnover)
• Candidate experience scores/feedback
• Engagement participation and pulse indicators
• ER case resolution time and documentation accuracy
• Compliance (audit readiness, DOLE/documentation completeness)
  
  

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group