Patient Scheduler Team Lead

Step into a Patient Scheduler Team Lead role with a trusted global provider of medical evaluation and review services—built on years of industry excellence.

The Opportunity

Lead a scheduling team in delivering accurate, timely coordination with physicians while improving workflow efficiency across a global medical services organization.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Lead, coach, and support a team of schedulers to meet performance, quality, and productivity targets
• Oversee daily scheduling operations, ensuring timely and accurate exam coordination across systems, portals, and physician offices
• Monitor team workload, prioritize tasks, and allocate resources to meet deadlines and service levels
• Maintain professional communication with physicians, clients, and internal stakeholders, resolving escalations as needed
• Review documentation for accuracy and compliance, providing feedback and driving process improvements
  
  
  

• Minimum of 2 years of experience in leading a healthcare/insurance scheduling or call support team with hands-on experience in patient coordination and appointment management
• Proficient in handling high-volume calls and administrative tasks
• Strong verbal and written communication skills in English
• Highly organized with excellent time management and ability to meet deadlines
  
  
  

• Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM – 5:30AM PHT) with a full onsite model.