Operations Supervisor

Team Success Supervisor

Are you driven by the opportunity to inspire remote teams and deliver exceptional client experiences? Wing Assistant is looking for a Remote Team Success Supervisor to elevate our Virtual Assistants performance, ensuring top-notch service across various industries!

About the Role:

As our Team Success Supervisor, you’ll play a vital role in leading, coaching, and managing our remote Virtual Assistant team. In this position, you will focus on guiding team members to reach their fullest potential while fostering a collaborative, client-centric environment.

Roles and Responsibilities:

• Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll ensure each team member understands their goals and has the resources they need to succeed
• Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth
• Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery
• Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required
• Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met
• Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency
• Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team
  
  
  

Qualifications:

• Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching remote teams
• Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles
• Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base
• Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback
• Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones
• Availability to participate in in-person meetings with the core team 2-3 times a week
• Analytical mindset with a proactive approach to addressing challenges and improving team processes
  
  
  

Environment & technology needed for the job:

• Fast reliable Internet connection & reliable electricity
• Professional microphone headset or functional computer microphone equivalent
• Fast, responsive computer
• Clean & professional background/audio environment for video calls with customers
  
  
  

Benefits

• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Remote work-friendly
• Avenues for rapid promotion & salary increases as the company scales
• Be a part of an early growing customer success team at an early stage, high-growth company
• Competitive compensation
  
  
  

At Wing Assistant, we believe in empowering our team to reach their full potential. If you’re ready to inspire, lead, and make a lasting impact in a remote-first environment, we’d love to meet you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Schedule: US & PH work hours (40+ hours per week)

Location: This is a hybrid job. You should be residing within Metro Manila to be considered for the role.

---