Operations Strategy Associate Fulfillment Cross-Border

Job Description

As part of the Cross-Border Business Development team, the Operations Strategy Associate will focus on driving Local Fulfillment (LFF) adoption and operational excellence within Shopee’s cross-border business. The role combines strategy and execution, requiring close coordination with regional and local teams to ensure that both daily operations and long-term fulfillment initiatives deliver strong business impact.

Performance Tracking & Insights

• Monitor key fulfillment KPIs (capacity, utilization, inventory replenishment, same day ship-out rate, inbound/outbound lead times, buyer waiting time, etc.).
• Conduct data analysis and prepare reports/decks for business reviews.
• Provide actionable insights to improve fulfillment efficiency and adoption.
  
  

• Drive execution of local fulfillment Ops and fast delivery expansion projects across PH locations.
• Propose initiatives and projects to improve local fulfillment adoption and faster delivery
• Coordinate with regional teams, Logistics, SPX, and internal stakeholders on performance, programs, and escalations.
• Manage trackers, conduct ad-hoc analyses, and support continuous process improvements.
  
  

• Ensure smooth execution of fulfillment operations across PH (local fulfillment warehouses) and fast delivery projects (overseas fulfillment drop-offs).
• Handle campaign-related operations (voucher/item rebate plotting, flash plotting, ops tasks).
• Manage seller-facing ops (FBS seller registration, SKU nominations, inbound scheduling and inbound request approvals, etc.).
• Oversee day-to-day cross-team coordination, and operational escalations.
  
  

• Oversee inbound/outbound flows, inventory policies, and warehouse coordination (e.g., RTS clearance, stock classification, replenishment).
• Work with RMs/KAMs and WH Ops teams to resolve operational issues and maintain fulfillment stability.
• Support campaign-related fulfillment tasks to ensure smooth seller and customer experience.
  
  

• Maintain trackers and coordinate with BI/Dev teams on data requests and systems features.
• Support automation initiatives and contribute to SOP/process improvements.
• Identify bottlenecks in daily workflows and propose enhancements to increase efficiency.
  
  

• Bachelor’s degree in Business Management, Operations, Supply Chain, Industrial Engineering, or related fields.
• 2–4 years of experience in operations, logistics, fulfillment, or business roles (e.g., category management, sales, or supply chain) in e-commerce, retail, or FMCG.
• Strong project management and coordination skills; able to manage multiple stakeholders across regions.
• Analytical mindset with proficiency in Excel/Google Sheets; experience with SQL, BI tools, or data analysis is a plus.
• Excellent problem-solving skills: able to handle escalations and propose structured solutions.
• Strong communication skills (written and verbal) for cross-team and cross-country alignment.
• Self-starter with the ability to work independently and figure things out in a fast-paced, ambiguous environment.
• Proactive in asking questions, seeking the right PIC, and coordinating across teams without needing close guidance.
• Able to prioritize tasks and deliver results under tight deadlines.