Operations Director APAC

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary

Payoneer is looking for Operations Director, APAC to join our extremely fast-growing global Fintech business. The ideal candidate will be comfortable in a fast-paced, high-energy environment with an ability to deal with multiple tasks at the same time.

Location: Manila

What You’ll Do

• Builds a strong partnership with the regional business teams to support their needs and our customers.
• Sets strategic goals for operational efficiency and increased productivity in the region
• Drives performance for the regional Inhouse Ops team, managing closely and collaborating with local leads to meet and exceed market standards.
• Pushes operational excellence of the various operation functions by leading initiatives that optimize internal efficiency and SLA performance of each function.
• Aligns with the global teams around new products, clients, services, regulations & procedures to support our customers in the region with best-in-class experience with a heavy focus on localization.
• Enhances the local operational knowledge to implement global solutions to improve the effectiveness and quality of services.
• Leads and supports the market needs and enhancements.
• Be the focal point for alignment, communication, and escalation to increase the operations scalability for Payoneer business and operations.
• Provides leadership, coaching and mentorship to the team managers/team leaders.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Provides growth opportunities to staff in terms of knowledge and career development.
  
  

• An experienced regional leader with a proven track record leading sizable international teams to meet the operations goals and objectives.
• Experience working in a matrix reporting structure, comfort with technology products/services, and understanding of global customers.
• Energetic, motivated self-starter who can learn quickly in a fast-paced environment and thrives on customer delivery.
• You will require strong initiative, confident voice and tenacity to push for local needs.
• Strong in building relationships and interactions with people
• You have unflagging attention to detail and overall commitment to excellence.
  
  

• Bachelor’s Degree, at least 10 years proven track record in leading an international team is a must
• Solid experience in customer service and operations, particularly in premium customer segment service
• Solid experience in engaging and partnership with sales leadership team to achieve sales revenue target
• High level of competency (organization, prioritization, and problem-solving skills) with detailed-oriented mindset.
• Leadership and people management experience
• The ability to work with all teams globally, including sales, finance, marketing, risk and compliance.
• Experience with teams remote work and global working environment.
• Creative skills with the ability to be independent and the strive for excellence in a changing environment.
• Excellent communication (presentation, written and oral) skills
• Multi-tasking skills and quick learner
• A strong ability to work and lead a team independently.