Omnichannel Systems Administrator

Axos Business Center, Corp

About This Job

We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows.

Key Responsibilities

Five9 & Omnichannel Platform Ownership

• Configure, maintain, and optimize Five9 call center solutions
• Diagnose and troubleshoot Five9 issues
• Build, test, and deploy enhancements
• Support additional omnichannel applications
  
  

Salesforce & Integration Support

• Work within Salesforce ecosystem
• Troubleshoot integration points between Five9 and Salesforce
• Partner with Salesforce teams
  
  

Technical Analysis & Troubleshooting

• Review logs and root cause analysis
• Perform impact analysis
• Conduct testing across environments
  
  

Business Collaboration & Solutioning

• Work with stakeholders to define requirements
• Recommend enhancements
• Conduct trainings
  
  

Required Skills & Qualifications

• Bachelors degree in related field
• 1+ year working as a Salesforce Administrator
• Experience with Five9 or similar
• Hands‑on Salesforce troubleshooting exposure
• Understanding of API integrations
• SQL, Python/JavaScript familiarity
  
  

Preferred Qualifications

• Experience configuring Five9
• Exposure to cloud platforms
• Low‑code/no‑code tools
• Agile/Scrum
  
  

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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