Officer Control Room

REQ14377 Officer, Control Room (Open)

Position Summary

Reporting to the Senior Officer, Control Room, the Officer, Control Room is responsible

for monitoring all non-gaming related operational functions of the Surveillance Department and other areas to ensure a safe, secure and comfortable environment within the Company is maintained.

He / She is responsible for providing high level of customer service to their internal and external customers.

Primary Responsibilities

• Observes and monitors persons on premises using CCTV camera systems, responds to persons behaving suspiciously or unlawfully and reports security breaches.
• Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
• Acknowledges, responds and records all alarms within the appropriate time frame.
• Maintains Security Access System.
• Monitors and coordinates communications during emergencies.
• Maintains and monitors radios and other equipment.
• Provides assistance and information to security operations.
• Assists in the training of new Officer, Control Room.
• Performs additional tasks as required including the functions of a security, staff entry and Officer, Loading Dock.
• Performs administrative tasks including reports and compilation of statistics.
• Adheres to and exhibit pro-active leadership in accordance with the Company’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment.
• Adheres to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
• Adheres to and exhibit pro-active leadership in accordance with the Company’s Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, an a workplace culture of equity and diversity is fostered.
• Adheres to the Company’s health and safety requirements.
• Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
• Monitors Retailers and Hotel environs as directed.
  
  

• Achievement of KPO’s and implementation of strategies as identified in the Business Plan.
• Department and the Company’s policies and procedures are adhered to.
• Performance and succession criteria are met.
• Collection, recording, analyzing and reporting information.
• Communicating ideas and information.
• Planning and organizing activities.
• Working with others in a team.
• Solving problems.
• Making decisions.
• Delegating tasks.
• CCTV monitoring of Retailers and Hotel.
• Completion of tasks in a timely manner.
• Result oriented, demonstrated advances business acumen and accepts accountability for results.
  
  

• Minimum of one (1) year previous CCTV experience
• Experience with security access control systems
• Experience with Photo ID applications is favorable
  
  

• Displays a high commitment of delivering and delivering customer service
• Demonstrated advance communication and interpersonal skills.
• Has a strong work ethic.
• Leads others to achieve business objectives.
• Encourages people to work as a team.
• Exhibits advanced people management skills.
• Understands different cultures and diversity.
• High level attention to detail and ability to work autonomously.
• Verbal and written English is essential.
• Ability to work without supervision.
• Competent use of Microsoft Suite of products and keyboard skills.
  
  

• Demonstrated teamwork
• Confidential
• Discreet
• Mature
• Calm
• Highly organized
• Confident
• Friendly