NOC Engineer Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Tier-2 NOC Engineer is the escalation point for well-defined Network Route/Switch support activities. The scope of work entails responding to automated alert reports against the Clients network infrastructure, supporting maintenance-related activities, performing Root Cause Analysis (RCA) against Network related incidents, performing deep analysis to identify recurring problems, and then collaborating with Tier-3 Network Engineering to implement the corrective change within the production environment.

Responsibilities

• Working with the Tier-1 NOC Team to proactively identify potential issues that may impact the Clients production network environment.
• 24x7 NOC support and managing client network infrastructure devices such as Cisco routers, Cisco Meraki switches, Palo Alto FW, VMware Hypervisor, Servers, Meraki or similar Wi-Fi access points, etc.
• Advance experience monitoring and troubleshooting cloud services especially AWS services such as EC2, etc. (GCP and Azure experience is a plus)
• Experience using monitoring tools such as SolarWinds, LogicMonitor, OpsRamp, DataDog, Sumologic etc.
• Advance troubleshooting of network devices (hardware/software) and applications performance management, in addition to other services (servers, VMs, backupjobs, etc.), which traverses clients infrastructure.
• Troubleshooting ISP WAN link issues (MPLS or SD WAN) and escalate them to the ISP management till issue gets resolved
• Providing technical recommendations to optimize network performance based on data collected within the NOC/Clients toolset.
• Identifying and troubleshooting network layer connectivity, OSPF, EIGRP & BGP
• Good understanding of Infrastructure i.e VMs, Storage, Backup, etc. issues. Hands on experience on ACLs and STP protocols i.e switching experience Good exposure on cisco router /Switch NAT and S2S tunnel and route maps
• Hands on experience on Cisco Meraki (SD-WAN) devices
• Better understanding of 4-Tier architecture for the client network connectivity
• Troubleshooting of network and security devices i.e Palo Alto Firewalls, cisco or juniper switches, routers, etc
• Knowledge on VPN technologies i.e IPSEC S2S & Remote VPN Global protect.
• Ability to troubleshoot Wi-Fi related issues i.e Cisco Meraki & ArubaAble to handle P1, P2 & P3 network incidents Accountabilities: Performing network administration activities.
• Actively involve the change management and Tier-3 team to review and get approval to execute the changes
• Receiving escalations from the Tier-1 NOC Engineers and other internal organizations within the network environment and ensuring issues are resolved successfully.
• Engage the vendors cisco/Palo alto to major technical issues /changes
• Identify the older version IOS / PAN OS and update them to customer for upgrade
• Better understanding of Network Topology connectivity and diagrams
• Supporting documentation and maintenance of the Clients network infrastructure
  
  

Skills

• BS Engineering
• 2+ years of experience in network setup, debugging, breakfix and related NOC support areas.
• CCNA /CCNP or equipment quality is required.
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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