NOC Engineer L2 Network Operations Centre

Location: Manila

Competitive base + benefits + hybrid

This isn’t just another NOC role.

At Orro, we operate always on, always accountable networks that power critical services for customers across Australia and beyond. As a NOC Engineer Level 2, you play a vital role in keeping those environments stable, secure, and performing at their best.

You sit at the centre of operations, working closely with Level 1 NOC Engineers, Incident Managers and Operations leadership across your allocated POD. Your focus is clear. Rapid triage. Accurate diagnosis. Efficient resolution. All delivered with professionalism, clarity, and a strong customer mindset.

If you thrive in high tempo environments, enjoy deep technical problem solving, and take pride in resolving complex network incidents within SLA, this is a role where your expertise will be genuinely valued.

About Orro

We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

What You’ll Be Doing

• Provide proactive and reactive Level 2 technical support to ensure customer networks remain operational and incidents are resolved within agreed SLAs.
• Triage and resolve complex network incidents in Cisco LAN, WAN, WLAN and SD WAN environments.
• Collaborate closely with Level 1 NOC Engineers, Incident Managers and Operations leadership across your POD.
• Use monitoring tools, documentation and knowledge articles to support efficient fault diagnosis and resolution.
• Maintain clear, accurate documentation and communication throughout the incident lifecycle.
• Deliver outstanding customer experiences by remaining professional, courteous and outcome focused at all times.
• Take ownership of issues through to resolution, ensuring quality and consistency of service delivery.

What You’ll Bring

We’re looking for a technically strong network engineer who combines depth of expertise with calm execution and strong communication skills:

The Essentials

• 5 plus years ICT experience, including 3 plus years hands on network support in a service provider environment.
• A current CCNA or CCNP or higher certifications is mandatory.
• Strong experience across LAN, WAN, WLAN, MPLS and SD WAN networks using Cisco, Meraki and Fortinet technologies.
• Proven capability in Cisco routing and switching, including Cisco Wireless AirOS and 9800 WLC and Cisco Catalyst Centre DNA C.
• Exposure to Cisco Catalyst SD WAN, ASA and Firepower firewalls, and Cisco ASI is desirable.
• Excellent English communication skills, able to engage confidently with Australian customers and stakeholders.
• Strong troubleshooting skills and customer focus, with the ability to stay organised, work under pressure and meet tight SLAs.

Bonus Points

• ITIL V3 or 4 Foundation certification or higher is desirable.

Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you.

Why Orro Philippines?

We’re proud of our growing presence in the Philippines, with over 150 team members and a central office in Makati, right in the heart of the business district. At Orro, we support our people and those who matter most to them through meaningful, inclusive benefits designed to help you thrive. From HMO with dependent cover, extra vacation leave, and public holiday swaps that reflect cultural and family diversity, to extended maternity leave and flexible work options, we’ve built a workplace that supports every stage of life.

We also invest in your growth through leadership and development programs, and offer paid volunteer leave, extra allowances, employee discounts, and access to a wellbeing platform filled with expert fitness, nutrition, and mental wellness resources.

*Note: The role is subject to state and federal police background checks