NGIS General Manager

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking an NGIS (Navy Gateway Inns and Suites) General Manager to support a unique US Navy program based on the island of Diego Garcia.

Job Responsibilities

The NGIS General Manager is responsible for overseeing the operational effectiveness of the Navy Gateway Inns and Suites facilities. This leadership role involves managing hotel operations, ensuring efficient reservation systems, overseeing inventory management, and aligning operations with client requirements. Key responsibilities include, but are not limited to:

Hotel Operations and Administration:

• Providing overall management and leadership for the daily administrative and operational activities of the hotel.
• Ensuring the seamless operation of all hotel front desk and support services, including reservations, room assignments, and guest services.
• Overseeing room preparation, facility maintenance, and cleanliness to comply with operational standards.
• Managing inventory and supplies to ensure sufficient stock availability for hotel operations.
  
  

Reservation and Inventory Management:

• Coordinating and managing reservation systems to maintain accurate room availability and prioritize guest needs.
• Overseeing inventory management, ensuring supplies are available for smooth operations, and minimizing waste.
• Collaborating with team members and suppliers to ensure efficient procurement and replenishment processes.
  
  

Leadership and Team Supervision:

• Supervising hotel staff, providing guidance and professional development to maintain high service levels.
• Scheduling staff to ensure complete coverage of critical areas, including front desk operations, housekeeping, and maintenance.
• Conducting performance reviews and addressing staff concerns proactively to improve efficiency and morale.
  
  

Customer Relations and Reporting:

• Ensuring that all guest issues and inquiries are addressed promptly and with professionalism, maintaining a customer-first atmosphere.
• Preparing accurate reports on financial performance, inventories, and reservations for senior management review.
  
  

Minimum Requirements

• A minimum of two (2) years of experience in the administration of hotel operations, managing reservation systems, and overseeing inventory management.
• At least one (1) year of formal education at the college or university level in hospitality management, business administration, or a related field.
• Proven leadership skills with the ability to manage teams and ensure operational efficiency in a hospitality environment.
• Excellent communication, problem-solving, and organizational skills to address staffing, guest, and operational challenges effectively.
• Proficiency in using hotel property management and reservation systems as well as inventory tracking software.
• Positive and professional demeanor with a customer-focused service approach.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
  
  

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Familiarity with Navy or Department of Defense lodging and hospitality standards and practices.
• Advanced certifications in hospitality management or customer service.
• Experience managing large-scale lodging facilities, including group reservations and event coordination.
• Valid country driver’s license.
  
  

Other Responsibilities

Safety

Amentum enforces a safety culture whereby all employees must contribute to maintaining a safe work environment. Employees are required to follow all safety procedures, complete mandatory safety training, and participate in emergency response tasks as appropriate.

Quality

Quality is the cornerstone of Amentum’s service delivery. Employees are required to adhere to Amentum’s Quality Policy and operational protocols to meet or exceed customer expectations and contract requirements.

Procedure Compliance

Employees must familiarize themselves with and adhere to general and specific operational, safety, quality, and environmental policies applicable to their responsibilities.

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