NGIS Front Office Supervisor

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a NGIS (Navy Gateway Inns and Suites) Front Office Supervisor to support a unique US Navy program based on the island of Diego Garcia.

Job Responsibilities

The NGIS Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring the seamless management of reservations and guest services. This role requires strong leadership skills, expertise in hotel property management systems, and the ability to consistently deliver a high level of customer service. Key responsibilities include, but are not limited to:

Front Desk Operations:

• Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
• Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
• Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
• Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
  
  

Team Leadership and Staff Management:

• Leading, mentoring, and training front office staff to maintain high performance standards and operational consistency.
• Managing staff schedules to ensure adequate coverage during all shifts.
• Conducting performance evaluations and providing feedback to improve team productivity and service quality.
  
  

Hotel Property Management System Expertise:

• Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
• Training and supporting staff members to use PMS effectively and efficiently.
• Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.
  
  

Minimum Requirements

• A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
• Proficiency in operating hotel property management systems (PMS) and handling reservation systems.
• Experience handling and operating credit card terminals in compliance with financial processing policies.
• At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related field.
• Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
• Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
  
  

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Familiarity with Navy or Department of Defense lodging and reservation systems.
• Advanced knowledge of hotel operations, including check-in/check-out procedures, group reservations, and night auditing processes.
• Valid country driver’s license.
• Additional hospitality certifications or training in customer service, reservations, or front desk management.
  
  

Other Responsibilities

Safety

Amentum enforces a safety culture whereby all employees must contribute to maintaining a safe workplace. Employees are required to observe safety protocols, complete all mandatory training, and ensure compliance with workplace standards.

Quality

Amentum is committed to delivering high-quality services and exceeding customer expectations. All employees are expected to follow the Amentum Quality Policy and ensure adherence to quality protocols applicable to the role.

Procedure Compliance

Employees must read, understand, and comply with general and specific operational, safety, quality, and environmental protocols relevant to their responsibilities.

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