Mortgage Broker Support

Join a leading Australian brokerage and help deliver seamless home loan experiences.

The Opportunity

Support Senior Brokers in managing end-to-end loan applications for an established residential lending team, ensuring accuracy and efficiency from documentation preparation to liaising with lenders and solicitors.

Why Join Us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Manage CRM entries and task lists to track loan applications and maintain accurate client records.
• Prepare complete loan documentation for lender submission and assist brokers with file preparation.
• Liaise with lenders, solicitors, and real estate agents to ensure smooth processing and timely settlements.
• Raise RFIs, monitor settlement timelines, and coordinate actions to meet deadlines.
• Identify workflow inefficiencies, suggest improvements, and participate in training and mentorship guided by the Mortgage Loan Officer.
  
  
  

• Minimum 6 months of experience in mortgage operations, loan processing, or broker support.
• Familiarity with Mercury CRM and ApplyOnline is a strong advantage; prior exposure to the Australian mortgage industry is a plus.
• Strong attention to detail and accuracy in documentation, with a proactive mindset for process improvement.
• Clear and professional communication skills; comfortable working independently and collaboratively in a remote-first environment.
• Ability to learn quickly and adapt to changing priorities while maintaining high standards of work.
  
  
  

• Manila (BGC, Taguig): Australian hours (6:00am–3:00pm PHT) with a hybrid setup (3 days onsite, 2 days remote) after a 6-month onsite probation.
• Ho Chi Minh City (Ree Tower, Xom Chieu Ward): Vietnam business hours (8:00am – 5:00pm) with a hybrid setup (3 days onsite, 2 days remote) after probation.