Medical Contact Center Assistant I

Summary Of Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• All other duties as needed or assigned.
  
  

• Completed college degree in any of the following: Nursing, Pharmacy, Physical Therapy, Medical Technology, Radiologic Technology
• 1 year or more of inbound voice call center experience
• Willingness to work on a hybrid setup in Greenhills, San Juan following a night shift schedule