Learning Experience Coordinator

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About The Learning Experience Coordinator...

The Learning Experience Coordinator plays an important role in bringing learning programs to life at SiteMinder by supporting both day-to-day learning operations and digital content delivery.

Working closely with the Learning Experience Manager and the wider Learning Experience team, this role supports the design, build, and rollout of learning experiences across global teams. The focus is on execution, consistency, and learner experience, ensuring learning content is published accurately, kept up to date, and easy to access.

The Coordinator supports instructional design activities by helping turn business and product knowledge into clear, learner-friendly materials that align with SiteMinder’s brand and learning standards.

What You Will Do...

• Build and update digital learning modules, interactive elements, and knowledge checks using tools such as Sana Labs, Articulate Storyline, and Storylane.
• Support the adaptation of SME input and existing materials into structured learning content, using provided templates and design guidance.
• Assist with facilitator guides, session outlines, and supporting resources for trainer-led sessions.
• Apply accessibility and brand guidelines consistently across all learning materials.
• Support content updates and improvements based on feedback and data.
• Learning Operations & Delivery Manage LMS activities including assignments, enrolments, content uploads, and updates. Coordinate the scheduling and structure of onboarding programs across regions (EMEA, APAC, AMERS), ensuring sessions, modules, and timelines align with cohort start dates.
• Monitor onboarding capacity, session coverage, and regional logistics to ensure consistent learner experience globally.
• Support continuous optimisation of the onboarding journey, identifying gaps in flow, duplication, or learner overload. Coordinate translations, localisation, and version control for global audiences.
• Ensure learning content is published accurately and on time.
• Maintain organised and up-to-date learning hubs and libraries in Sana and Confluence.
• Learner Experience & Communication Support learner communications, reminders, and announcements.
• Respond to learner questions and escalate issues when needed.
• Collect learner feedback and share insights to support continuous improvement.
• Reporting & Continuous Improvement Track completion rates, learner engagement, and basic learning metrics.
• Identify operational or content issues and suggest improvements to improve efficiency and learner experience.
• Support pilots and rollouts of new learning formats from an execution and coordination perspective.
• Collaboration Work closely with the Learning Experience Manager to support program delivery and priorities.
• Collaborate with L&D Managers and trainers to provide content assets and publishing support.
• Support SMEs and internal stakeholders by helping maintain accurate and up-to-date learning content.
  
  

Wat you have...

• Highly organised with strong attention to detail Able to manage multiple tasks, updates, and deadlines while keeping work accurate and consistent.
• Comfortable with learning platforms and digital tools
• Confident working with LMS platforms and using digital tools to build, publish, and update learning content. Experience with authoring or content tools such as Articulate Storyline or Rise, Storylane, Google Workspace, or similar tools is a plus.
• Able to write learner-facing content, instructions, and communications that are easy to understand.
• Strong prioritisation and time management skills
• Able to juggle competing priorities, adapt to changing requirements, and meet deadlines in a fast-paced environment. Interest in learning, training, or education
• Comfortable following defined processes, maintaining quality standards, and flagging issues early to keep delivery running smoothly.
• Able to review simple learning data (e.g. completions or engagement) and use it to spot issues or opportunities for improvement.
  
  

Our Perks & Benefits..

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home) / Fully remote
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement
  
  

Does this job sound like you? If yes, wed love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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