Junior Support Analyst Secure Network Operations Centre SNOC

Job Title: Junior Support Analyst – Secure Network Operations Centre (SNOC)

Location: PH - Fully Remote

Employment Type: Full-time

About The Role

This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.

What You’ll Do

• Monitor customer infrastructure and cloud platforms.
• Respond to alerts, incidents and service requests.
• Perform first-line troubleshooting across Microsoft technologies.
• Escalate issues with clear technical notes.
• Complete daily operational health checks.
• Produce knowledge articles and documentation.
• Deliver excellent customer service.
• Participate in shift handovers and continual improvement.
• Learn new technologies through mentoring and certification.
• Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.
  
  

What We’re Looking For

• Passion for technology and cyber security.
• Good Windows and Microsoft 365 knowledge.
• Basic networking understanding.
• Strong customer service and communication skills.
• Willingness to learn and work as part of a team.
• Logical problem-solving skills.
  
  

Why CyberOne

CyberOne is an elite cyber defence team — CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.

You’ll be joining a company that:

• Treats customer defence like a real-world responsibility, not a checkbox.
• Moves fast, communicates clearly and takes ownership.
• Invests in people who want to grow their capabilities
  
  

What’s In It for You:

• Flexible working hours & remote-first culture
• Birthday off, long-service awards
• Bi-annual performance awards and team off-sites
• Structured training, technical exposure and career pathing
  
  

Let’s redefine what it means to be secure. Together.

#CyberDefenders

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