IT service desk

Role Summary

The IT Service Desk Consultant will augment IT support services by providing hands-on support across technical operations, application management, and IT asset lifecycle. This role ensures efficient IT service delivery and supports process improvements through collaboration with cross-functional teams.

What Business Outcomes The Role Is Responsible For

• Technical Support: Deliver timely and effective troubleshooting and resolution of IT issues.
• Application Support: Provide hands-on assistance for application-related issues and ensure smooth operations.
• IT Asset Management: Maintain accurate records and manage the lifecycle of IT assets.
  
  

• 2+ years’ experience in technical support, application support, or IT asset management.
• Familiarity with ITSM tools and processes (Jira) and ITIL framework
  
  

• Strong analytical and troubleshooting skills.
• Excellent communication and customer service capabilities.
  
  

• Ability to work independently and as part of a team.
• Flexibility to work shifting schedules and on-call during holidays/weekends.