IT Security Support Analyst

Discover your 100% YOU with MicroSourcing!

Position: IT Security Support Analyst

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Shifting schedule

Why join MicroSourcing?

Youll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with structured shifting schedules.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an IT Security Support Analyst, you will:

• Support cyber security operations while assisting with general IT support tickets and assigned project tasks.
• Respond to and resolve tickets logged in Jira within agreed SLAs. Monitor, triage, and escalate security alerts from endpoint protection, SIEM, and email security tools.
• Assist in incident response activities including investigation, evidence gathering, and containment under guidance.
• Maintain and monitor security controls across Microsoft 365, Azure AD, and on-premise environments.
• Perform Level 1 security checks such as access reviews, MFA troubleshooting, device compliance validation, and account anomaly checks.
• Assist in vulnerability management tasks including scanning, remediation tracking, and verification.
• Coordinate patching, privileged access reviews, and routine security maintenance activities.
• Provide technical support for Retail POS systems and peripherals.
• Support LAN/WAN connectivity, remote access (VPN/RDP), and endpoint troubleshooting.
• Maintain accurate documentation of incidents, controls, tickets, and processes.
• Collaborate with internal teams and third-party vendors to ensure system stability and service continuity.
• Participate in business-driven IT projects and initiatives.
• Communicate effectively with team members, users, and vendor partners.
• Work after hours when required to minimize operational impact during business hours.
  
  

What You Need

Non-negotiables

• Degree or Certificate in IT, Cyber Security, or a related field.
• At least three (3) years of experience in an IT Security Support Analyst and/or IT Helpdesk Analyst role.
• Willingness to work onsite in Eastwood, Libis, Quezon City on a shifting schedule.
• Strong understanding of cyber security fundamentals, common threats, and cyber hygiene best practices.
• Experience with endpoint protection/antivirus/EDR tools and basic malware response steps.
• Knowledge of email security platforms and phishing identification/escalation.
• Understanding of identity and access management (IAM), MFA, and least-privilege principles.
• Ability to review, triage, and escalate basic security alerts appropriately.
• Hands-on experience with remote support tools such as RDP, TeamViewer, VNC, or similar.
• Proficiency in Windows desktop operating systems and solid working knowledge of Microsoft 365 applications and basic administration.
• Basic understanding of firewall concepts, secure remote access (VPN/RDP), LAN/WAN networking, routers, and switches.
• Experience using service desk or ticketing tools such as Jira.
• Strong troubleshooting, issue diagnosis, prioritization, and multitasking skills in a fast-paced environment.
• Accurate record-keeping and documentation skills using MS Excel or similar tools.
• Strong verbal and written communication skills with a customer-focused mindset.
• Ability to work autonomously while maintaining collaborative team behavior.
  
  

Preferred Skills/expertise

• Experience supporting IT environments within a retail POS setting.
• Exposure to Microsoft Navision/Dynamics business applications.
• Experience with virtual computing environments.
• Additional experience administering Microsoft 365 environments.
• Professional IT certifications such as Microsoft MCP, MCSA, or MCSE.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.

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