IT Manager

Why RTI

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the worlds most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

About The Hiring Group

RTIs Center for International Development implements large-scale, multidisciplinary projects across health, energy, agriculture, water, and education by leveraging RTI’s deep cross-Institutional knowledge, proven solutions, and contextual expertise. We achieve global impact by improving lives, driving economic growth, and enhancing stability in fragile and developing geographies.

What Youll Do

RTI is seeking the IT Manager for the project in Philippines. IT Manager is responsible for managing the project offices IT requirements, including providing technical support and guidance to project sub-contractors and consultants. In addition, he/she reports to the Sr. Director of Operations and Finance.

Essential Duties:

• Under the guidelines of the RTI GTS, designs, recommends and sets up the IT infrastructure for the project, manages installation of systems and staff access to RTI systems and information (network connections and account management), provides continuous technical support to all staff and users of the IT systems and at the appropriate time.
• Sets up, maintains, and supports the IT infrastructure and equipment for project staff.
• Responsible for the overall IT requirements of the Project. Manages the use and maintenance of technology required for day to day operational support of project staff and implementation, including first level of support Windows PCs and Cloud Servers, as required, and maintains network infrastructure of ISP, router, and Ethernet switches, maintain spare parts and hardware repairs and restoration.
• Ensures Windows and other software is maintained and properly usable.
• Ensures information is backed up and maintained in accordance with RTI policies and procedures.
• Configures and trouble-shoots network equipment, laptops, desktops and printers.
• As member of the evaluation team, provides technical support in the review of proposals, development and implementation of project-supported information systems for partner agencies.
• Provides guidance and technical support to project sub-contractors and consultants in the implementation of information technologies, taking into considerations of RTIs IT procedures, policies and guidelines.
• Works under the supervision of the Director of Operations and Finance for daily operations as well as under the supervision of RTI GTS Asia Pacific Regional Support Manager for any technical or compliance matters.
  
  

• Bachelors Degree and 8 years of experience, Masters degree and 6 years of experience, PhD and 1 years of experience, or equivalent combination of education and experience.
• Experience supporting and troubleshooting a wide range of IT Infrastructure systems (Windows PCs, servers, printers, scanners, backup devices and networks or similar work environment in the Philippines)
• Experience in a US Government project or a related donor-funded project is highly preferable.
• Demonstrated experience troubleshooting network issues.
  
  

• Solid knowledge and understanding of Windows 11, MS SharePoint, Google Workspace and MS Office (including Outlook, Word, Excel, and Power Point).
• Having skills and knowledge in developing and maintenance website and database system.
• Knowledge of Operations, Troubleshooting and Maintenance of Network Infrastructure (both on site and cloud)
• Highly detail-oriented, with strong organizational and interpersonal skills; demonstrated track record of going “above and beyond” to achieve strong results.
• Strong written and verbal presentation skills in English.