IT Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Manila is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About The Job

We are looking for a Manager IT who will be responsible for the day-to-day IT support within the hotel they are responsible for. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.

The IT Manager is the main technical interface for the hotel on all Information Technology and Audio Visual support issues (proactive and reactive).

The IT Manager should be available weekdays for escalation and general IT Support management.

As Director of IT, you will responsible for the following duties:

General IT Management

• Support SLA Management
  
  

• Assist with IT Routine Task List (38)
• Daily Guest & Colleague Support
• IT Infrastructure Maintenance Tasks
• End Point Devices Maintenance Tasks
• Hotel Core Application Maintenance & Monitor
• Implement MOHG Standard
• IT Issue Troubleshooting
• IT Issue Escalation
• Change Request Management
• Telephone configuration and management
  
  

• Event Management
• Delegation AV Management
• Support IT Related for Meetings & Events
  
  

• IT Rota Management
• Daily IT Resourcing Assignment
  
  

• Major Project Management
  
  

• System Vulnerability Management
• End Point Protection Tools & Management
• Alert Monitoring & Follow Up
• Information Security Awareness Training
• MOHG Information Security Policy Training
• Implement Information Security Initiatives
• IT Document Management for Audit
  
  

• Physical network troubleshooting
• Fulfilling additional network requirements for events and special guests.
  
  

• 5–8 years in IT, including 2–3 years in a managerial/senior role supporting 24/7 operations.
• Experience in hospitality IT (PMS, POS, telephony, IPTV, door locks) strongly preferred.
• Proficiency in Windows Server/AD, endpoint management (Intune/SCCM), and IT monitoring.
• Solid networking knowledge (switching, VLANs, Wi‑Fi) and physical network troubleshooting.
• Hands-on event AV support and special guest/event network setups.
• Demonstrated capability in SLA management, change control, and issue escalation.
• Familiarity with cybersecurity practices (endpoint protection, vulnerability management, policy training).
• Strong customer service, communication, and stakeholder management skills.
• On‑site availability on weekdays; work authorization in the Philippines.
• Certifications (ITIL, Microsoft, Cisco, CompTIA, ISO27001, PMP) are an advantage.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.