Investor Services Supervisor

Job Description

Investor Services Supervisors are required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Manager and Director.

Investor Services Supervisors receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and a wide range of optional training. Additional client-specific training is provided by the Manager and Director within the team.

Key Accountabilities of the Role

• Ensure investor transaction instructions contain requisite information and advice Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions
• Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
• Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager where required.
• Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
• Ensure reconciliation of the subscription/redemption bank account daily, and take appropriate action to clear any items. Escalate any aged items to Manager
• Preparation of Redemption Payment Schedules
• Review of wire transfers to Prime Brokers, Investors and fees payments
• Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
• Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients
• General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person
• Review distribution of Fund Performance in line with client requirements prior to distribution to investors
• Handling complex calls from investors
• Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director
• Establish effective working relationships with the NAV, QA, Compliance and internal audit departments within HedgeServ
• Preparation of Fund Audit requirements
• Review of Investor Audit requests prior to distribution to investor/auditors
• Amenable to work US hours

Education: Accounting, Finance, Legal or Business Degree.

Experience: A minimum of 2 years’ experience working in a fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.

HedgeServ operate a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Supervisor should be flexible and willing to adapt. Investor Services Supervisor should be capable of supervising up to 3 Investor Services Administrators.

Skills:

• Strong verbal and written communication skills
• Self-motivated with the ability to work independently as well as part of a team
• IT Literate
• Flexible in terms of approach
• Strong analytical skills
• Amenable to work during US hours