Inside Sales Account Manager

Discover your 100% YOU with MicroSourcing!

Position: Inside Sales / Account Manager

Work setup: Work from home

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job Summary

We are seeking a proactive and detail-oriented Inside Sales Representative to support our Service Department by managing sales process for price quotes and renewal efforts for service contracts.

The ideal candidate combines strong customer communication skills with sales acumen, technical curiosity, and the ability to manage multiple quote opportunities simultaneously.

Key Responsibilities

Quote Development & Sales

Deliver pre-generated service quotes in a timely manner

Reconfirm that all the necessary stakeholders/decision makers are viewing the quote to facilitate moving it along to close win.

Communicate with customer to ensure they understand why it is important for them to accept the quote/scope of work and the potential downside for rejecting it.

Follow up on open quotes to drive approvals and close opportunities

Identify upsell and cross-sell opportunities (preventative maintenance, upgrades, service agreements, etc.)

Process & Coordination

Maintain accurate quote activity records in CRM and ERP systems

Coordinate scheduling handoffs after quote approval

Assist with service agreement renewals and recurring revenue initiatives

Qualifications

2+ years of experience in customer success, inside sales, service coordination, or related field

Experience Preparing Quotes Or Estimates Preferred

Strong written and verbal communication skills

Ability to interpret technical information (mechanical, electrical, or service-based industries preferred)

High attention to detail and strong organizational skills

Proficiency in CRM and ERP systems

Ability to manage multiple priorities in a fast-paced environment

Key Competencies

Customer-focused mindset

Sales-oriented and results-driven

Strong follow-up discipline

Problem-solving ability

Team collaboration

Time management and accountability

Performance Metrics

Quote turnaround time

Quote-to-order conversion rate

Renewal retention rate on service contracts

Service revenue growth

CRM accuracy and data integrity

Why Join Us?

Opportunity to directly impact service revenue growth

Collaborative environment between sales and service teams

Career path into Account Management, Service Management, or Sales Leadership

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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