Implementation Specialist Hybrid Eastwood

Job Description

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Job Description

Once a new client joins Outsourced, the Implementation team takes the lead in ensuring their onboarding experience starts off strong. For the first 90 days, the Implementation Associate is the driving force behind the client’s onboarding journey- blending communication, organization, and empathy to make sure everything runs smoothly.

The role ensures that each client’s onboarding experience is seamless, structured, and delivered with a true white-glove approach. The Associate manages timelines, coordinates across departments, and maintains clear, proactive communication at every stage. Success in this role means clients feel confident, informed, and fully supported from day one.

Key Responsibilities:

Client Onboarding & Communication

• Serve as the primary point of contact for clients throughout the first 90 days, ensuring a smooth and structured onboarding experience.
• Communicate proactively and professionally across email, calls, and meetings to keep clients informed and supported at every stage.
• Develop trusted relationships with key stakeholders, ensuring alignment between client needs and recruitment.
  
  

Issue Resolution

• Address client concerns with urgency and empathy, coordinating with internal teams (Recruitment, HR, Finance, Sales, and Outsourced Staff) to drive swift, transparent resolution.
  
  

Client Relationship & Handoff Management

• Conduct regular check-ins to gauge satisfaction, gather feedback, and reinforce confidence in Outsourced’s partnership.
• Prepare clients for a seamless handoff to the Customer Success team at the end of the 90-day onboarding period.
• Collaborate with sales and delivery stakeholders to identify potential growth opportunities during onboarding.
  
  

Reporting & Continuous Improvement

• Translate client feedback into actionable recommendations that enhance onboarding quality
  
  

Additional Notes:

• The candidate must be willing to work the night shift to support operational efficiency and meet business needs.
• This role is intended to support the continued growth and expansion of the team.
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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