Implementation Officer

The Cash Management Implementation Officer is primarily in charge of delivering customized or client- specific Cash Management services, and developing configurations through managed deployments. In addition, the officer facilitates training with the client to ensure smooth customer experience in using the platform.

• Receive assigned projects/assignments
• Deploy specialized cash management services for referred clients
• Coordinate with clients for requirements gathering
• Develop implementation strategy for clients
• Jointly develop with client procedural guidelines to ensure smooth implementation
• Coordinate with internal units to ensure proper servicing of customized services
• Train users and assist in the installation of the security device.
• Route and monitor internal requests required for the deployment of products and services such as but not limited to company code and merchant definition
• Manage pilot runs when necessary
• Identify areas for improvement and provide feedback to Product Managers
• Performs training for customized facilities
  
  

• Bachelor’s Degree in IT, Business Administration and other related fields
• Preferably has two years of experience in banking as a project/product officer, information systems auditor, help desk support, or ISG project representative