IMO Specialist

Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.

The Opportunity

Play a key role in performing IMO research in the vendors portals to assist the completion of claim reports.

Why join us?

• Proudly Great Place to Work® certified.
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
• Grow with stability: 100+ in our 10-Year Club by 2025.
• Dynamic talent network: 2,000+ across APAC and beyond.
• Competitive compensation with annual reviews.
• Comprehensive medical care for you and your family.
• Generous paid leave because work-life balance matters.
• Level up with LinkedIn Learning and tailored training.
  
  
  

Staff Testimonial

"I feel truly happy and blessed to have received this amazing recognition in such a short time. I’m deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines.

What Youll Do

• The role involves reviewing medical records for veterans, with a focus on IMO support.
• Manage about 20,000 medical exams monthly.
• Perform IMO research in a timely and accurate manner, defined by your manager.
• Complete the IMO Support Tracker daily to document research performance and meet the minimum weekly IMO requirement set by the SOM, unless operations do not permit.
• Perform regular communications with SOM to offer feedback regarding workload tasks/assignments.
• Follow the weekly provider IMO allocation given by your manager.
• Willing to train and develop new IMO specialist.
• Perform other administrative tasks, as assigned by SOM, deemed reasonable by the operational management team.
  
  
  

Key Criteria

• Proficiency with Microsoft Word, Outlook, Excel, and Internet.
• Has background and experience in healthcare/medical.
• Excellent English communication skills—both spoken and written.
• Proficient in documentation, able to type 40+ WPM and able to multi-tasking
• Strong attention to detail and commitment to high-quality work.
• Effective organizational skills, with the ability to work independently and manage time well.
• Ability to focus in a busy environment and manage pressure and stress productively.
  
  
  

Work setup:

Manila (BGC, Taguig): Daily on-site work (Monday-Friday), followingUS CST and CDT (10pm - 7am PHT).

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