HR Benefits LOA Ops Supervisor

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

Global People Services is the team that powers a seamless employee experience across regions and time zones. We support employees through every stage of lifecycle preboarding, data management, benefits, and offboarding while continuously improving how HR operates at scale. This role is hands‑on, high‑impact, and central to how employees experience HR globally. If you enjoy solving problems, improving processes, and being part of a collaborative, purpose‑driven team, you’ll thrive here.

Where You Come In

• You will play a critical role in delivering seamless, compliant, and employee-centric Leave of Absence (LOA) support across regions, ensuring consistent and high-quality execution of end-to-end LOA processes.
• You will serve as a global process owner for LOA administration, overseeing the full lifecycle—from leave intake, case management, and documentation through return-to-work coordination, payroll alignment, and reporting—while driving accuracy, compliance, and service excellence.
• You will provide operational leadership and oversight, leveraging data-driven insights on case volumes, trends, and risks to strengthen governance, optimize workflows, and ensure adherence to SLAs and policy standards.
• You will act as a key stakeholder partner, collaborating with Benefits COE and vendors to ensure alignment, proactive communication, and timely resolution of complex LOA cases and escalations.
• You will lead, coach, and develop S3 and S4 team members, driving performance through clear expectations, structured feedback, and capability-building. You will foster accountability and continuously elevate team effectiveness.
• You will champion a continuous improvement and growth mindset, driving process enhancements, automation, and scalable solutions, while maintaining strong documentation governance (including periodic KBA reviews) to sustain operational excellence.
  
  

• You bring a strong background in Leave of Absence (LOA) and/or high-volume HR operations, with the ability to manage complex global case workflows.
• You have hands-on experience with Workday, ServiceNow, and KBAs, enabling efficient case management, documentation, and system navigation.
• You demonstrate end-to-end expertise in LOA and benefits administration, including leave intake, case handling, life events, terminations, inquiries, reporting, and invoice processing.
• You effectively manage high ticket volumes using data, trends, and operational insights to drive prioritization, ensure SLA adherence, and maintain consistent, compliant delivery.
• You apply an agile, continuous improvement mindset, adapt to evolving processes, and collaborate across time zones while taking ownership as a trusted process expert.
  
  

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  
  

• 0-5%
  
  

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Informal management/ team lead experience