Houseman - FandB

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Houseman supports the restaurant and bar operations by ensuring cleanliness, organization, and efficient replenishment of supplies and equipment. This role plays a vital part in maintaining seamless service flow, supporting service colleagues, and delivering exceptional guest experiences in line with Mandarin Oriental’s Legendary Quality Experiences (LQE).

Key Responsibilities

Operational Excellence

• Support the service team in maintaining cleanliness and organization of the outlet, including dining areas, service stations, and back-of-house areas.
• Ensure all mise en place, equipment, and service stations are properly stocked and ready before, during, and after service.
• Clear, clean, and reset tables promptly and efficiently in accordance with service standards.
• Assist in the setup and breakdown of the restaurant or bar for service periods.
• Replenish operating equipment such as chinaware, glassware, cutlery, and linens as required.
• Ensure all service equipment is clean, polished, and in good condition.
• Assist in maintaining cleanliness of floors, furniture, fixtures, and service areas at all times.
• Support the smooth flow of operations by assisting servers and bartenders as needed.
• Ensure proper handling and storage of equipment to prevent breakage and loss.
• Coordinate with Stewarding to ensure timely cleaning and return of equipment.
  
  

Service Excellence

• Provide courteous, attentive, and efficient support to both guests and colleagues.
• Respond promptly to service requests from the team to ensure smooth and timely guest service.
• Maintain awareness of guest needs and assist in delivering a consistent and seamless dining experience.
• Uphold Mandarin Oriental grooming and presentation standards at all times.
  
  

Health, Safety, and Compliance

• Follow all health, hygiene, and food safety standards in line with hotel policies and local regulations.
• Ensure cleanliness and sanitation practices are consistently applied throughout the outlet.
• Handle equipment and cleaning materials safely and responsibly.
• Report any hazards, breakages, or maintenance concerns promptly to the supervisor.
  
  

Administrative Responsibilities

• Assist in monitoring stock levels of operating equipment and supplies.
• Support inventory processes and report shortages or damages as required.
• Participate in daily briefings and training sessions.
  
  

People & Culture

• Work collaboratively with the Food & Beverage team to ensure efficient daily operations.
• Maintain a positive, respectful, and team-oriented attitude.
• Participate in training and development programs to enhance skills and service standards.
  
  

Qualifications & Experience

• High School Diploma or equivalent preferred.
• Previous experience in Food & Beverage or hospitality is an advantage but not required.
• Physically fit and able to carry and move equipment, trays, and supplies.
• Basic understanding of restaurant or bar operations is preferred.
• Good communication and teamwork skills.
• Strong attention to cleanliness and detail.
• Professional grooming and presentation in line with luxury hospitality standards.
• Flexible with working hours, including weekends and public holidays.
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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