Healthcare Administrative Assistant

Job Description

About us:

Outsourced is a leading ISO certified global offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Our client is seeking a Clinical Administrative Assistant to provide remote administrative, patient support, and clinical coordination for a growing UK-based healthcare practice.

In this role, you'll support patient communications, appointment scheduling, clinician diaries, and day-to-day administrative operations, enabling the clinical team to focus on delivering exceptional patient care. This is a proactive operations and patient support role, ideal for someone who thrives in a fast-paced healthcare environment.

Key Responsibilities

Patient Communication & Appointment Coordination

• Manage patient enquiries via phone, email, and online platforms.
• Schedule, reschedule, and coordinate appointments and clinician diaries.
• Send appointment reminders and follow-up communications.
• Maintain appointment utilization through effective diary management.
• Assist patients with registration and general administrative enquiries.
  
  

Clinical Administration

• Create, update, and maintain accurate patient records.
• Process referrals and clinical documentation.
• Upload patient records, imaging, laboratory results, and correspondence.
• Support patient care plans and clinician follow-ups.
• Coordinate with healthcare providers while maintaining confidentiality.
  
  

Administrative & Operational Support

• Manage shared inboxes, documentation, and digital workflows.
• Perform data entry, reporting, and general administrative tasks.
• Prepare operational reports as required.
• Identify opportunities to improve administrative processes.
• Provide additional operational support as business needs evolve.
  
  

Billing & Financial Administration

• Assist with invoicing and payment processing.
• Reconcile payments and appointment records.
• Support insurance-related administration.
• Monitor outstanding balances and assist with collections.
  
  

Qualifications Essential

• Previous experience in administration, customer service, or coordination.
• Excellent written and spoken English.
• Strong organizational, time management, and multitasking skills.
• Exceptional attention to detail.
• Proficiency with cloud-based systems and online communication tools.
• Ability to work independently in a remote environment.
• Reliable high-speed internet and a professional home office setup.
• Proactive and solution-oriented mindset.
  
  

Preferred

• Experience in healthcare administration or private medical practices.
• Experience supporting UK-based businesses.
• Familiarity with Cliniko or similar practice management software.
• Knowledge of GDPR and patient confidentiality requirements.
• Experience with diary management, scheduling, or operations coordination.
• Previous experience working remotely.
  
  

Work Schedule: Monday to Friday, 3:00 PM - 12:00 AM Manila Time

Work Set-up: Must be willing to report onsite at any of our office locations in Quezon City, Alabang, Makati, Pampanga and Cebu offices

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button, I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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