Global Operations Coordinator

Are you a process-driven operator who thrives on bringing structure, clarity, and accountability to growing teams?

Do you excel at identifying inefficiencies and implementing practical process improvements that create measurable results?

Are you passionate about working behind the scenes to ensure flawless operations and client satisfaction?

Can you turn procedural obstacles into streamlined processes for a thriving law firm?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

• If you have any questions, please email recruit@crisp.co only.
• Please do not reach out through our websites contact information (telephone, email, or web chat) or via direct messaging on any social media platform.
• To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At Coleman Law, we revolutionize the legal landscape by merging excellence with empathy in all our offerings. Specializing in probate, estate planning, business law, and tax law, our mission is to empower clients by simplifying complex legal issues and providing strategic solutions that secure their futures. As a black-owned, woman-led firm, we pride ourselves on setting a new benchmark for elite legal representation, characterized by sophistication, compassion, and a client-centered approach.

Our commitment to each client extends beyond traditional legal services; we believe in building legacies and breaking cycles through meticulous legal care that reflects our principles of honesty, transparency, and ethical excellence. At the heart of Coleman Law is a dedication to continuous improvement and proactive legal strategies that adapt to changes in the law, ensuring each client receives a comprehensive and personalized experience.

The Operations Coordinator at Coleman Law is an execution-focused role designed to strengthen daily operations and improve efficiency. Tasked with refining internal processes and implementing operational improvements, this role is focused on driving execution, accountability, and measurable efficiency across the firm. By identifying bottlenecks and optimizing procedures, the Operations Coordinator will contribute significantly to our mission of providing exceptional legal care and ensuring client empowerment.

What you’ll do:

• Operational Implementation: Develop, document, and continuously refine standard operating procedures to improve clarity, consistency, and day-to-day execution across departments.
• Process Optimization: Proactively identify operational bottlenecks and inefficiencies, and implement practical process improvements that streamline workflows and strengthen team accountability.
• KPI Tracking & Accountability: Design, roll out, and maintain performance metrics and dashboards that provide visibility into results, reinforce billing discipline, and ensure alignment with firm targets.
• Expense Oversight & Cost Control: Monitor operational expenses, strengthen financial hygiene and billing oversight, and execute cost-control initiatives aligned with the firm’s 5% expense reduction goal.
• Strategic Growth: Refine and reinforce existing systems and workflows to ensure the firm can scale efficiently while maintaining operational consistency and control as it grows.

What we’re looking for:

• Operational Experience: Proven track record in operations within professional services, preferably at a law firm.
• SOP Development: Experience in creating and fine-tuning standard operating procedures and process maps.
• Data-Driven Mindset: Strong capabilities in KPI design, tracking, and enforcement to ensure accountability.
• Billing Familiarity: Familiarity with billing oversight, invoicing processes, and supporting financial discipline and accountability across the firm.
• Communication Skills: Clear, professional written and verbal communication skills, with the ability to convey expectations, follow up on accountability, and collaborate effectively across teams.
• Remote Work Readiness: Demonstrates proven success working in a remote environment, with strong time management, accountability, and availability aligned with the U.S. Eastern Time (EST) business hours.

Why you should work here:

• High Impact Role: Contribute directly to significant revenue growth and cost reduction goals.
• Autonomy: Enjoy the freedom to own processes and implement measurable improvements.
• High Visibility Exposure: Work closely with leadership and gain direct exposure to operational decision-making and firm growth initiatives.
• Growth Opportunity: Play a critical role in shaping efficient systems for a growing firm.

This is a unique opportunity to be a part of Coleman Law and make a tangible impact on our operations and client services. If you are an organized, detail-oriented professional ready to drive efficiency and growth, we invite you to apply and become an integral part of our mission-driven team.