Fulfillment CSR

Founded in 2017, REPS & Co. has rapidly become a leader in data analytics in the entertainment industry. Recognized on the Forbes list of America's Best Startup Employers, we focus on delivering advanced analytics that supports data driven decisions. Our solutions provide comprehensive insights and forecasts, enabling us to have a better understanding and response to supply and demand in the ticketing world. With a commitment to driving innovation, REPS & Co. helps shape a dynamic market environment.

The ideal candidate will be responsible for:

• Make both inbound and outbound phone calls
• Learn a variety of complex, company specific processes and software/systems to successfully perform position requirements
• Pull and process sold inventory reports.
• Audit sold inventory for delivery to customers and/or online portals
• Manage orders entered into the POS system.
• Monitor and fulfill all incoming sales (e-tickets, Mobile QRs, flash, and mobile transfers).
• Frequent data entries into Excel, Google Sheets, and Airtable documents.
• Checking emails and answering them
• Perform other duties as assigned
  
  
  

• Minimum 2-3 years of call center experience
• Previous operations or logistics experience is preferred
• Technologically savvy and quick on a computer
• Attention to detail - accuracy is important
• Ability to establish and maintain priorities in order to complete assignments by deadlines
• Must be reliable and on time
• Ability to learn information quickly and retain knowledge
• Proficient at website navigation
• Knowledgeable in Excel and/or Google Sheets
• Ability to own and manage work to maintain deadlines
• Must be willing and ready to learn
• Excellent written and verbal communication skills
• Must be a People Leader- Ability to communicate properly and clearly to the marketplace and colleagues
• Collaborative worker
• Must possess strong time management skills, be detail oriented, and organized
• Must be able to work in a fast-paced environment
• Must be reliable, on time, and self-motivated
• Must be willing to work on weekend graveyard shifts/shifting schedules