Fraud Operations Team Lead - Fraud Operations MariBank

Job Description

• Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts/cards.
• Prepare Fraud Investigation Reports.
• Liaise with victims of fraud, law enforcement agencies, and court officials when a civil or criminal case is filed and testify on fraud cases in civil or criminal proceedings on behalf of the bank.
• Perform complex and deep dive analysis of dispute and other fraud related cases.
• Take on ad hoc projects or assignments related to Fraud Operations.
  
  

• Bachelor's Degree / 4-Year Course Graduate
• At least 3-6 years of work experience in Fraud Investigations or Dispute and Chargeback
• At least 2 -4 years of work experience supervising or managing junior team members
• Preferably has experience in Fraud Management for Digital Banking or Internet Banking and Cards Disputes and Chargeback
• Must have good time management skills to handle BAU and strategic projects