Fraud Operations Specialist - ShopeePay

Job Description

• Identifies potential fraudulent transactions, validating suspicious transactions and/or requests
• Conducts desk fraud investigation using different in-house tools and call-outs/interviews
• Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks.
• Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities.
• Examines and evaluates fraud detection parameters, incidents, and procedures
• Ensures proper documentation of all fraud investigation findings in an orderly manner
• Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns
• Work on other ad hoc projects or tasks as assigned by its lead/s
  
  

• Bachelors degree graduate; preferably business or statistics course graduate
• At least 2 years of relevant work experience in fraud investigation and/or handling fraud cases in any financial institution.
• Quick to adapt in a fast-paced organization
• Willing to work in Ortigas, Mandaluyong City