Fleet Damage Coordinator

Step into a fast-growing, customer-first start-up on track to become Australia’s #1 vehicle provider for Trades and trade business owners as a Fleet Damage Coordinator. Backed by innovation and a strong commitment to convenience and reliability, the business delivers tailored commercial vehicle solutions to tradespeople, small businesses, and large enterprises. Play a key role within a rapidly expanding company, gaining recognition as a trusted industry partner.

The Opportunity

Support operational efficiency by overseeing fleet damage, claims, repairs, and replacement vehicle coordination, ensuring minimal downtime, accurate billing, and a seamless customer experience.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Manage vehicle incidents, damage, and claims from start to finish, including documentation and insurance lodgment
• Coordinate repairs by arranging quotes, approvals, bookings, inspections, and tracking vehicle downtime
• Calculate and process customer damage charges, invoices, and payments with accuracy
• Organize replacement vehicles, including bookings, extensions, returns, and related charges
• Communicate confidently with customers about incidents, repairs, claims, and excess payments
• Handle customer and insurance excess payments and ensure accounts are correctly reconciled
• Keep case records up to date and support monthly reporting
• Identify trends and suggest improvements to help streamline processes and improve service delivery
  
  
  

• Minimum 5 years’ experience in fleet management, coordinating insurance claims, vehicle damage, quotes, and repairs
• Exceptional English skills, with strong written and verbal communication
• Excellent numeracy and literacy skills, with attention to detail in documentation and invoicing
• Ability to work autonomously, manage own workload, and prioritize tasks effectively
• Professional presentation, punctuality, and a customer-focused approach
• Previous experience in similar roles, such as Motor Claims Consultant or Fleet Coordinator, is highly desirable
  
  
  

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup 1 day a month