Exchange Engineer

Role Description

• Work closely with vendors to resolve user and production issues.
• Participate in operational support and on-call for a large enterprise messaging environment.
• Troubleshoot Exchange on-premises servers and M365 messaging resources.
• Generate operational documentation including change management paperwork
• Maintain high morale to go above and beyond the minimum requirements
• Work on multiple operational issues at one time
• Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools.
• Perform other related duties as assigned
• Provide support for release deployments in a 24x7 operations environment as required
• Produce technical and operational documentation
  
  

• 2+ years of experience managing the day-to-day administration, support, maintenance and monitoring of Exchange and Office365 Experience with mail routing.
• 2+ years of experience managing an Exchange On-Premise environment
• Must be able to communicate technical concepts clearly to a wide audience
• Demonstrate a customer focused attitude.
• 1+ Service Now or equivalent ticketing system experience
• Must be able to communicate technical concepts clearly to a wide audience
• Microsoft Active Directory Administration experience
• Minimum 2+ years of Microsoft Active Directory Administration experience is required
• PowerShell scripting experience
• Minimum 1+ years of PowerShell scripting experience is required
• ITIL experience (preferred)
• Ability to work in a 24x7 on-call after hour rotation environment
• Good understanding of change management
• Bachelors degree is required for this position