Entry Level Collections Representative

Job Summary

The CSR Collector is responsible for coordinating driver routes, managing client communications, and ensuring the timely collection and processing of subpoena-related documents. This role requires strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Receive and organize daily job lists (addresses) from the Los Angeles office.
• Create efficient driving routes for 10–15 drivers using tools like Google Maps or MS Streets & Trips; send daily route plans to the LA office.
• Maintain regular communication with drivers via phone to coordinate activities and resolve issues.
• Reschedule appointments with clients and locations when necessary.
• Communicate effectively with coordinators regarding job updates and driver assignments.
• Develop a working knowledge of California geography, especially Southern California.
• Receive order allocations (reference numbers) from the LA office and manage assigned jobs accordingly.
• Follow up on allocated orders to check the status of subpoenas.
• Document detailed notes in the system after each client or location interaction.
• Schedule driver appointments for service visits.
• Complete and send preformatted letters using MS Word via e-fax to relevant parties (locations, attorney offices, or LA office).
• Handle incoming phone calls from locations previously served.
• Provide daily email updates to the LA office on job progress.
• Review and manage assigned orders, determine responsible insurance carriers, and conduct follow-ups via phone, email, and fax.
• Issue demand letters or invoices when applicable.
  
  

• Must be a graduate of any bachelors degree or any vocational/associate course.
• College undergraduates (with at least 2 years completed in any course) are welcome to apply.
• At least 1 year of call center or customer service experience is preferred but not required
• Strong English communication skills, both verbal and written, with minimal to no accent is a plus
• Must be detail-oriented, organized, and able to work independently.
  
  

• Previous experience in collections is a plus.
• Familiarity with California, particularly Southern California geography, is highly desirable but not required.
• Proficiency in Microsoft Word, email communication, and basic office software is a plus
• Ability to multitask and manage shifting priorities effectively.
  
  

• Bachelors degree, vocational/associate course graduate, or
• College undergraduate (minimum 2 years completed in any course)