Employee Experience Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Digital Services, you have leadership responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR etc. You are part of a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

How You Will Contribute

You will work with others to ensure that processes are understood and that changes are effectively implemented. To excel in this role, you will keep a close track on actions and issues and ensure they are resolved on a timely basis. In addition, you will be responsible for ensuring that services are provided and measured, including vendor management, contract management and service level agreements, offer suggestions to other stakeholders to enhance the experience strategy, ensure value delivery using performance metrics and analysis, and work with others to achieve operational excellence and continuous improvement to ensure customer-focused delivery of services.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working in a project-driven organization
• Managing multiple and diverse stakeholders
• Your specific discipline (in-depth)
• Change management and governance processes
• Influencing and communicating with others
• Presentation skills
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Working effectively in a constantly changing environment and using initiative and personal resourcefulness
  
  
  

More About This Role

What you need to know about this position:

In this role you will have an opportunity to drive outcomes across multiple areas:

Communication & Reporting

• Contribute to the articulation and refinement of the EE vision by actively setting a cadence for strategic planning sessions and stakeholder engagements
• Support in preparing executive communication, research briefs, and benchmarking reports that inform long-term EX strategy
  
  
  

Employee Journey Development & Optimization

• Support the development of employee journey frameworks by gathering insights, mapping touchpoints, and identifying opportunities for alignment across digital platforms
• Support listening & communication strategy in alignment with the CoEs, PE and RPSL, and ensures implementation in Regions / BUs
• Drive continuous advancement of employee journeys by incorporating feedback loops, benchmarking against industry best practices, leveraging technological advancements, and analyzing market trends.
  
  
  

Digital Platform Management & Enablement:

• Design and configure efficient and effective workflows within ServiceNow and Workday to optimize employee interactions and enhance service delivery
• Partner with the CoE and PE teams to support the seamless implementation, digital enablement, and effective change management strategies related to EX initiatives
• Champion technology adoption across the organization in close collaboration with PE, the People Team, and Service Management teams.
  
  
  

Data-Driven Insights & Reporting:

• Develop and maintain comprehensive KPI reporting to track the effectiveness of EX initiatives and translate their impact / value creation on the organization.
• Manage listening systems and feedback loops to capture valuable employee insights and identify areas for improvement.
• Analyze feedback and technology utilization data to identify trends, friction points, and opportunities for enhancement. Document and share these insights with senior EX leaders to inform iterative improvements and drive innovation.
  
  
  

Collaboration towards Continuous Improvement

• Collaborate with PE Team Leads & Regional Service Management Leads to incorporate regional nuances and ensure EX initiatives are tailored to meet the specific needs of diverse employee populations.
• Proactively identify and address operational issues and process improvement requests to enhance the overall employee experience.
• Stay informed and bring in insights on emerging EX technologies and practices, contributing ideas for experimentation and evolution.
  
  
  

What extra ingredients you will bring: design thinking, growth mindset, customer centricity, strong communication and presentation skills, ability to work independently, digital fluency (experience with Workday, ServiceNow and MS Teams integrations and UX design preferred)

Education / Certifications: Workday / ServiceNow Certifications preferred

Job specific requirements:

Travel requirements:

Work schedule:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Experience Management

Global Business Services

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