Dynamics 365 Product Support Consultant FandO And Business Central

Join a team driving digital transformation with Microsoft Dynamics 365 where your work makes real impact.

The Opportunity

Keep business running smoothly by delivering expert support across Dynamics 365 Finance & Operations and Business Central. As a Product Support Consultant, you’ll troubleshoot issues, optimise systems, and collaborate with teams to ensure reliable, high-performing ERP environments.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

Staff Testimonial

“ It’s been a wonderful career opportunity and growth being as an employee. We are always encouraged to further enhance our leadership, technical and soft-skills capabilities. It is great to embrace instil principles in demonstrating these qualities wherein everyone takes personal accountability and be respectful to others every day. I am truly proud to be part of this wonderful organisation.” – Delivery Lead, ASW Philippines.

What You’ll Do

• Provide Level 2/3 support for Dynamics 365 F&O and BC environments, including issue resolution, troubleshooting, and escalation.
• Monitor system performance and proactively identify areas for optimisation or improvement.
• Collaborate with functional consultants to understand business processes and support configurations.
• Assist with data corrections, batch jobs, and integrations using tools like Dual Write, APIs, and Azure Logic Apps.
• Support upgrades, patching, and release management across both platforms.
• Maintain documentation of support procedures, known issues, and resolution steps.
• Participate in testing and validation of new features, extensions, and integrations.
• Contribute to continuous improvement of support processes and customer experience.
  
  
  

Key Criteria

• Hands-on experience supporting Dynamics 365 F&O and/or Business Central environments.
• Familiarity with ERP modules such as Finance, Supply Chain, and Project Operations.
• Understanding of AL (for BC), X++ (for F&O), and integration tools like Power Automate, Azure Functions, and REST APIs.
• Strong analytical and problem-solving skills.
• Experience with support ticketing systems and remote collaboration tools.
• Excellent communication skills and customer service mindset.
  
  
  

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

Work setup:

• Manila (BGC, Taguig): Australian hours (6:00am–3:00pm PHT) with a hybrid setup (3 days onsite, 2 days remote).
  
  
  

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