Driver Operations Senior Associate - Anti Fraud

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What Youll Do

• Monitor Fraud Behavior of Drivers and Passengers
• Review Appeals and Disputes
• Conduct investigation in relations to Fraud cases
• Monitor Driver and Passenger complaints.
• Managing of accident reports involving partner riders.
• Accountable for communication in connection with suspension and complaint investigation.
• Create and Revised guidelines and processes in connection with Quality Assurance.
• Create and manage excel tracker for better monitoring of anti-fraud initiatives.
  
  

What Youll Need

• At least 2 years of experience in a similar capacity
• Proficiency in operating and using cloud-based applications such as but not limited to Google Drive, Sheets, and MS Office applications
• Willingness to work in the Paranaque Integrated Terminal Exchange (PITX)
  
  

What We Seek

• Excellent attention to detail
• Excellent interpersonal skills
• Excellent analytical and problem-solving skills
• High level of integrity
• Proactive and self-motivated
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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