Document Retrieval Specialist

Join a nationally recognized U.S. provider driving innovation in medical compliance and digital record services. Significant growth, real impact, new opportunities.

The Opportunity

Be the communication powerhouse that keeps our record‑retrieval engine moving. Build strong custodian partnerships, secure critical documents on time, and elevate client trust through seamless, proactive coordination.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

• Establish and maintain communication with custodians of record to obtain required documents within client deadlines.
• Follow up consistently and escalate as due dates approach to ensure timely record delivery.
• Accurately document all communications, updates, and order progress in the internal system.
• Coordinate field appointments, including addresses, contacts, and required materials.
• Collaborate with team members, assist with calls, and support overall departmental operations.
  
  
  

• Bachelor’s degree in a related field.
• Previous experience as a US Customer Service Representative or similar role in medical, legal, or insurance claims, preferably handling outbound calls.
• Skilled in managing multiple phone lines and high call volumes with excellent telephone communication.
• Advanced written and verbal English communication.
• Excellent time management, organizational, and interpersonal skills.
• Self-motivated, adaptable, and quick to learn new concepts.
  
  
  

• Manila (BGC, Taguig): US Central Standard hours of 8:00AM to 5:00PM (10:00PM – 7:00AM PHT) with a full onsite model.