Document Management Specialist

THE OPPORTUNITY

Join our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs, and strengthen overall risk management practices. As they continue to expand, they are looking for a Medical Document Management Specialist to join their team and play a key role in the efficient handling, organization, and delivery of essential medical records that directly impact patient care and client service delivery.

In this role, you’ll be responsible for managing and processing medical documentation, preparing files for physician review, and ensuring all data is accurately sorted and filed across secure platforms. You’ll engage with clients via email to retrieve outstanding records, support daily administrative workflows, and help maintain smooth operations across the documentation lifecycle, all while maintaining strict compliance with regulatory standards.

This position requires daily onsite work at our BGC office, aligned with US Pacific Time hours: 1am to 10am Manila time during the training period and 11:30pm to 8:30am Manila time afterwards.

Key Responsibilities

• Sort, distribute, and upload medical records to designated portals and databases in preparation for upcoming patient appointments.
• Accurately prepare medical records for physician review within required turnaround times.
• Compile and send necessary documentation to doctors ahead of scheduled appointments.
• Coordinate with clients via email to request and follow up on missing or outstanding medical records.
• Receive and process incoming records from various sources, ensuring proper organization and secure storage in internal databases.
  
  
  

• Minimum of 2 years’ experience in clerical or administrative support, ideally within the medical or healthcare industry.
• Knowledge of HIPAA regulations is a plus.
• Excellent verbal and written communication skills in English.
• Highly organized, with effective time management skills and the ability to meet tight deadlines.
• Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
• Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.
  
  
  

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.