Director Of Sales

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About The Role

It’s sales that make our hotels, resorts and residences prosper. As the Director of Sales, you will lead by example in developing and implementing the sales activities within your segment. You take pride in developing and deploying sales generation activities within your assigned market, and in guiding and supporting your colleagues as they deploy activities in their assigned markets. Your team depends on you, and your efforts are valued and important to the success of the business.

The Director of Sales plays a pivotal role in shaping the commercial success of Mandarin Oriental’s highly anticipated return to Manila. As a senior member of the pre‑opening leadership team, this leader is responsible for driving the hotel’s sales strategy, building strong market presence, and cultivating key partnerships that position the property as one of the city’s most iconic luxury destinations.

Guided by Mandarin Oriental’s legendary standards of excellence, the Director of Sales leads with strategic clarity, commercial acumen, and a refined understanding of the luxury hospitality landscape. This role is instrumental in generating revenue across Rooms, Meetings & Events, Food & Beverage, and Wellness, ensuring that the hotel opens with momentum and continues to thrive in a competitive market.

Your Responsibilities

You’ll conduct sales activities in your assigned market plus direct the activities of those that report to you.

It’s your job to ensure departmental sales goals are achieved. You will do this by:

• Building and strengthening relationships with existing and new clients with the objective of growing business, shifting market share, and increasing exposure for the property and the Mandarin Oriental Brand.
• Being the subject matter expert and thought leader on your assigned market/segment.
• Analyzing, evaluating and monitoring account production and implementing sales action plans aligned with the annual marketing plan to meet sales team goals.
• Planning, participating and coordinating sales calls, familiarization trips, site inspections and hosted entertainment functions.
• Creating and implementing short and long-term marketing strategies to meet sales team goals and maintain or grow property’s market share position.
• Demonstrating active listening to understand the client’s business objectives.
• Communicating your property’s benefits and features to meet the clients expressed and unexpressed needs.
• Representing the property at trade shows and industry events.
• Contributing to the development of the annual marketing plan.
• Monitoring correct data entry in all sales systems to ensure high degrees of data hygiene to aid accurate reporting abilities.
• Monitoring, advancing and directing lead status.
• Effectively use social media and digital platforms to prospect for new clients and connect with existing clients.
• Creating interesting storytelling presentations to communicate your properties’ features and benefits.
• Ensuring all sales activities and data entry are logged and tracked per standard operating practices.
• Creating and implementing short and long-term marketing strategies to meet sales team goals.
  
  

You’ll provide exceptional service to your internal and external clients

You are expected to exemplify Mandarin Oriental’s reputation for service excellence by:

• Servicing clients’ requests in a timely and professional manner.
• Hiring, training and motivating your team to provide the highest level of customer service.
• Providing solutions to address clients expressed and unexpressed needs and concerns.
• Representing your department at property meetings to provide operations with the information that is necessary to meet and exceed the expectations of clients.
• Leading weekly sales meetings to keep your team informed and motivated.
• Working closely and enthusiastically with other hotel departments to ensure teamwork and a smooth and efficient operation of the hotel.
• Collaborating with your colleagues at other MO properties, sharing client needs and feedback.
  
  

You’ll lead with a sense of responsibility, showing genuine care and concern for others

You are trusted to be a dedicated leader, committed to creating a productive and enjoyable work environment by:

• Projecting a positive attitude and leading with humility.
• Supporting and encouraging to all stakeholders.
• Attending and participating in property wide team building initiatives that support colleague satisfaction.
• Lending support to operations departments as needed.
• Investing in the mentoring, training and development of your direct reports.
  
  

You’ll produce and deliver results

You are expected to demonstrate a strong business acumen through:

• Ensuring proposed rate negotiations meet the financial needs of the hotel.
• Demonstrating proficiency in the understanding and the communicating of contractual terms.
• Meeting and exceeding annual room night and revenue goals.
• Preparing and presenting accurate sales reports documenting sales pace and sales production.
  
  

What We’re Looking For

Specific Job Qualification, knowledge and abilities

You Will Possess The Following Experience And Abilities

• Minimum 8–10 years of sales leadership experience in luxury hospitality; pre‑opening experience strongly preferred.
• Deep understanding of the Metro Manila luxury hotel market and key regional feeder markets.
• Proven track record of meeting and exceeding sales and revenue targets.
• Exceptional leadership, communication, negotiation, and relationship‑building skills.
• Strong business acumen and analytical capability with proficiency in CRM, STR, and sales systems.
• Ability to work in a fast-paced, high-pressure pre-opening environment.
• Proven team leadership and motivational abilities
• Strong sales and negotiation skills
• Excellent written and verbal communication skills in English
• Superior organizational, time management and follow through skills
• Ability to maintain and strengthen existing customer relationships with external and internal clients
• Ability to source new customers
• Present and represent Hotel on brand
• Proven relationship building abilities
• Relevant computer skills including Salesforce/Delphi and MS Office Suite
  
  

Why Join Mandarin Oriental, Makati?

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group
  
  

Are you a master of craft who thrives in a team that succeeds together?

We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

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