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DIGITAL OPERATIONS ASSOCIATE MAKATI

Talentmate

Philippines

21st September 2026

2609-18705-1822

Job Description

Job Purpose

The Digital Operations Associate assist s the Digital Operations Officer in various operational and administrative functions such as downloading and extractions of various mobius reports, contacting clients regarding their transactions , balancing of floats, filing of regulatory reports, processing file maintenance request of digital accounts, and other operational and administrative tasks that are consistent with the Bank’s business objectives, internal policies and procedures, controls and regulatory standards.

Main Accountabilities
Operations and Transaction Processing – Contacts accountholders for certain transactions and processes operational and administrative tasks for digital accountholders
Conducts e nhanced due diligence (EDD) on digital accountholders such as:
Accounts with significant changes
Accountholders exceeding the thirty thousand deposit limit in their GSAVE accounts
Accountholders with suspicious activities and/or subject to AML alerts, Audit Inquiries, Erroneous Transfers , and the like
Remittances with discrepancies and significant amounts
Any other transaction that needs verification
Advises client regarding the negative balances and/or GL related floats involving their accounts
Prepares necessary accounting entries to close GL floats
Emails and prepares warning letters, collection letters, or closure letters to concerned accountholders
Files accounts for write-off and negative data verification for unpaid negative balances
Sends emails to digital accountholders regarding their transactions or any other inquiry that our unit might have regarding their accounts
Handles cases routed in Salesforce, replies, and routes case for closure once resolved
Files and routes the Monthly Proof Verification report every month end and allowance for probable loss every quarter
Processes debit and credit requests endorsed by other units
Prepares outgoing mail/pouch for dispatch
Files Suspicious Transactions Report and Reports to Crimes and Losses
Checks and reviews supporting documents provided by accountholders for various inquiries or transactions regarding their digital accounts
Processes file maintenance request of accountholders
Handles Audit Inquiry referrals
Handles and Monitor BSP Complaints referred by Customer Care Department
Monito r account s with revalidated risk scores from Normal to HIGH and conduct EDD
Ensures that Digital Account Signature Cards sent by the servicing branches are safekept
2 Control and Risk Management – Tasks performed should be consistent with internal policies, procedures, standards and regulatory requirements
Safeguards own passwords and assigned keys at all times
Ensures upkeep of workstation and branch premises  
Adherence to security, safety and health protocols ( e.g. social distancing, etc.)

3.3 Customer Service - Ensures consistent and timely delivery of services to internal customers

Attends promptly to internal customers' concern, inquiries and requests, and provides customer feedback
Conducts callouts to clients
Encodes in all available reporting tools to document the results of client conversations
Performs other functions that may be assigned from time to time
Act as back-up/reliever when other staff is on leave
Other operational functions that may be assigned or delegated by the Digital Operations Officer or higher.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Manila National Capital Region
Company Website:	https://www.bpi.com.ph/	Job Function:	Operations Management
Company Industry/ Sector:	Banking

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