Digital Marketing Executive

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

The Digital Marketing Executive plays a pivotal role in supporting the launch of new websites and ensuring the quality and accuracy of content across the CMS. This role will focus on executing actions that enhance the performance, visibility, and lead flow of targeted content within the initial and subsidiary brand web estate.

The ideal candidate is a proactive, detail-oriented individual with excellent organisational skills and a passion for web content management and digital marketing.

As Digital Marketing Executive, You Will…

• Maintain and update CMS content to meet organisational standards and user needs.
• Source, commission, and edit high-quality content (copy, images, video) in partnership with internal teams and stakeholders.
• Implement technical SEO recommendations to improve search visibility and performance.
• Work with developers and content specialists to troubleshoot issues and enhance platform functionality.
• Manage rollout of new products, upgrades, and functionality across market sites using CMS platforms such as Magnolia, Sitecore, and WordPress.
• Produce sitemaps and visual artefacts to communicate website structure and functionality.
• Develop and maintain guidance materials to ensure consistent CMS content authoring.
• Document processes and best practices for ongoing reference and training.
• Support new acquisition site builds, working in close collaboration with Market and Digital Marketing teams from build through to go-live.
• Support testing and launch of new product functionality across priority markets.
• Manage project workflows using agile tools (e.g., Jira, Trello) to schedule, prioritise, and track tasks.
• Facilitate sprint ceremonies (planning, stand-ups, retrospectives) to maintain alignment across teams.
• Monitor ticket progress end-to-end, providing stakeholder updates and resolving blockers.
• Stay current with emerging web technologies, digital marketing practices, and agile methodologies.
  
  

• Bachelor’s or Associate’s degree in design, marketing, or related field preferred.
• 3+ years of experience editing content in an enterprise-level CMS.
• 2+ years of advanced hands-on experience with WordPress.
• 2+ years of hands-on use of HubSpot for content, forms, and basic workflows.
• Experience with CMS platforms such as Magnolia, Sitecore, and WordPress, including web content creation and publishing.
• Experience working within Agile methodologies, including sprint planning, stand-ups, and retrospectives.
• Experience working for a global/US-based organisation.
• Ability to follow content models, templates, and component structures.
• Basic understanding of SEO (meta titles, descriptions, headings, keywords, internal linking).
• Basic understanding of UX principles (readability, structure, accessibility, clear CTAs).
• Familiarity with image handling (cropping, naming, alt text, optimisation).
• Proficiency in HubSpot for content updates, campaign execution, and day-to-day CRM management.
• Familiarity with SEO best practices, including keyword research, analysis, and trend insights.
• Proactive, solutions-focused mindset with strong attention to detail.
• Self-starter with high initiative and the ability to work independently.
• Strong organisational, time-management, and communication skills.
• Able to build effective, collaborative relationships across all levels.
• Comfortable managing multiple projects while maintaining high-quality standards.
• Committed to continuous learning and personal development.