Dental Virtual Assistant

About Us

At Community First Dental, were committed to providing high-quality, compassionate dental care and we know that excellent patient experiences begin with excellent systems and communication.

Were a growing dental practice based in Sterling, Virginia, seeking a dedicated Dental Virtual Assistant who can bridge the gap between patient communication and insurance administration in a long-term, full-time remote role.

If you have a strong attention to detail, excellent communication skills, and experience in dental operations, this position offers an opportunity to grow with a supportive, modern dental practice.

Role Overview

The Dental Virtual Assistant (Hybrid Role) will play a dual part in our team:

• Providing frontline communication and scheduling support to patients.
• Managing insurance verification, claims, and billing coordination to ensure operational accuracy.
  
  
  

• Handle inbound and outbound calls, text messages, and emails with empathy and professionalism.
• Schedule, confirm, or reschedule patient appointments using Curve Dental and NexHealth.
• Conduct new patient intake: collect personal, contact, and insurance details.
• Follow up with patients for missed or canceled appointments, hygiene recalls, or pending treatments.
• Perform pain triage during patient calls, assessing urgency and routing appropriately.
• Communicate financial estimates and pre-authorization requirements when applicable.
  
  
  

• Verify patient insurance eligibility and benefits via portals or phone before appointments.
• Review coverage for preventive, basic, major, orthodontic, and implant services.
• Identify plan-specific details such as deductibles, waiting periods, and downgrades.
• Prepare and submit insurance claims through Curve, attaching required documents (X-rays, narratives, perio charts).
• Follow up on pending or denied claims, correct and resubmit as needed.
• Post insurance payments and adjustments based on Explanation of Benefits (EOBs).
• Upload all claim documentation in patient records and maintain claim tracking logs.
  
  
  

• Record all activity accurately in Hubstaff for time tracking and task accountability.
• Maintain patient records and internal spreadsheets for verification and claim progress.
• Communicate proactively with the clinical and billing team through Slack or Signal.
• Provide a brief end-of-day summary of completed work and pending items.
• Support internal workflow improvements and patient satisfaction initiatives.
  
  
  

• Previous experience in a dental office or dental insurance role is required.
• Familiarity with dental terminology, procedure codes (CDT), and claims processes.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and ability to manage multiple concurrent tasks.
• Experience using Curve Dental, Dentrix, Open Dental, NexHealth, or similar platforms.
• Comfortable working in a remote environment with tools like Hubstaff, Slack, and Google Sheets.
• Reliable internet connection and quiet workspace suitable for phone communication.
  
  
  

• Full-time, remote position
• Flexible schedule aligned with U.S. Eastern Time (Virginia) hours
  
  
  

• Work with a friendly, growth-oriented team that values long-term collaboration.
• Gain experience across clinical, administrative, and insurance functions.
• Opportunity to grow within the dental industry and expand your professional skills.
• Be part of a practice that values empathy, accuracy, and teamwork.