Data Analyst

Discover your 100% YOU with MicroSourcing!

Position: Data Analyst

Location: Remote (Philippines)

Work setup & shift: Work from home | Mid shift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Data Analyst, you will:

• Pull requested data from various sources ensuring data accuracy and integrity.
• Model and clean the data so it's ready to analyze.
• Analyze data that has been cleaned to outline trends, sentiments, or process pain points.
• Create daily, weekly, and monthly reports including but not limited to items such as contact centre stats, sales numbers for finance, quality results, and social media sentiments.
• Maintain the company intranet site (namely SharePoint, JIRA, and Confluence), as well as current and new workflows to ensure all are working as designed.
• Observe current intake queues, map the process, and create methods of robust tracking for further analysis.
• Organize scattered data sources into one centralized repository.
• Automate administration workflows using JQL, SQL, and Power Query.
  
  

What You Need

Non-negotiables

• Experience in SQL, HTML, and Javascript
• Experience using Power BI and Excel VBA
• Currently enrolled in or completed a post-secondary program with a focus on computer science, statistics, commerce, or business analytics
• Fluent in English with strong communication skills and the ability to work with different kinds of people
• Detail-oriented mindset with the ability to manage multiple projects and priorities
  
  

Preferred Skills/expertise

• Prior experience maintaining SharePoint, JIRA, or Confluence
• Experience mapping out intake queues and creating robust process tracking
• Familiarity analyzing contact center stats, finance metrics, or social media sentiment
• Demonstrated experience organizing scattered data into centralized repositories
• Advanced capability in automating workflows specifically using JQL and Power Query
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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