D365 Application Developer

Our vision

Trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Our purpose

Bringing people and communities together in times of need and building on community strengths.

We do this by mobilising the power of humanity.

At Australian Red Cross we:

Adhere to the 7 fundamental principles of Red Cross

Act at all times in accordance with Australian Red Cross Ethical Framework and Child Protection Code of Conduct and applicable policies

Are committed to protecting the rights of all people, particularly those who may be experiencing vulnerability. We want the people we work with to feel safe, be safe and free from abuse of any kind. We are a child safe organisation. We have zero tolerance for child abuse. We value, respect, and listen to children and are committed to supporting child safety and wellbeing in our work

Demonstrate skill, knowledge, and behaviour to work with Aboriginal and Torres Strait Islander people in a culturally respectful way

Are committed to building a culture informed and characterised by the principles of diversity, equity, inclusion, and belonging. Australian Red Cross people are supported to understand and embed these principles into their leadership of self, others, teams, and workflow

Our Values

Our Fundamental Principles

Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, Universality

Position Title

D365 Application Developer

Department

Information Technology

Location

Sydney

Direct/Indirect Reports

0

Reports to

Application Development Manager

Date Revised

Dec 2025

Industrial Award

Social, Community, Home Care and Disability Services Industry

Award Level

Job Grade 6

Red Cross Job Grade

Choose an item.

Job Level

Manager

Job Evaluation No:

Special Measures

Position Description

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Position Summary

The D365 Application Developer role will sit within the Application Delivery team in IT and will

be accountable for the application development and delivery activities (design, implement and support)

across a number of key applications, supporting the organisation in growing its systems capabilities at Red

Cross.

Position Duties

Key Responsibilities & Accountabilities

Development & Configuration

• Deliver high-quality development across D365 modules including Customer Insight Journeys, Sales, Fundraising & Engagement.
• Build and maintain customisations including plugins, JavaScript, Ribbon Workbench, Power Automate flows, and model-driven app components.
• Implement Azure-based integrations such as Azure Function Apps, Logic Apps, Service Bus, and API Management.
• Build and maintain Canvas and Model-Driven apps using Power Platform components.
  
  
  

Application Lifecycle Management (ALM) & Roadmap

• Contribute to lifecycle planning and application roadmap development.
• Evaluate Microsoft release waves; assess impacts and plan upgrades accordingly.
• Maintain healthy application assets including solutions, integrations, workflows, and configurations.
• Support structured ALM processes across development, QA, UAT, and production environments.
  
  
  

Environment Management

• Manage Dataverse environments, including solution deployment, security roles, and data policies.
• Ensure correct environment setup, configuration, and capacity monitoring.
• Maintain environment governance and stability across all tiers.
  
  
  

Service Delivery & Operational Support

• Provide Level 2/3 support for D365 applications, ensuring incidents and requests meet agreed service levels.
• Coordinate with Level 1 support teams and external service providers to resolve issues.
• Minimise business impact by proactively managing defects, performance issues, and outages.
• Conduct root cause analysis and implement continuous improvement initiatives.
  
  
  

DevOps, Testing & CI/CD

• Use Azure DevOps Repos for source control and backlog management.
• Implement and maintain CI/CD pipelines for solution deployments.
• Conduct peer reviews, unit testing, integration testing, and support UAT processes.
• Maintain documentation including technical specifications, release notes, and support guides.
  
  
  

Stakeholder Collaboration & Communication

• Work closely with business and IT stakeholders to gather requirements and deliver solutions.
• Provide expert advice on D365 capabilities and best-practice usage.
• Communicate technical concepts clearly to non-technical stakeholders.
  
  
  

Key Selection Criteria

• Proven experience developing in Dynamics 365 and Power Platform environments.
• Strong technical skills in plugins, JavaScript, Dataverse, Power Automate, and Model-Driven App development.
• Experience implementing Azure integrations (Function Apps, Logic Apps, API Management).
• Proficiency with Azure DevOps, including CI/CD pipelines and ALM best practices.
• Demonstrated experience supporting D365 applications and meeting SLAs across Level 1 – 3 support tiers.
• Experience managing and maintaining Dataverse environments.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
  
  
  

Note: Please provide resume and a brief cover letter that addresses the key selection criteria.

Key Working Relationships

Internal

• Applications Manager / Digital Lead
• Business Analysts
• Project Managers
• Business stakeholders (Sales, Fundraising, Marketing, Operations)
• IT Service Desk and Infrastructure Teams
  
  
  

External

• Microsoft partners
• Third-party support providers
• Technology vendors and integration partners
  
  
  

Person Requirements

Key Behavioural and Technical Capabilities

• Personal effectiveness | Achieve results | Accepts responsibility for ensuring delivery goals are achieved. Ability to manage changing circumstances and potential challenges.
• Personal effectiveness | Solving problems | Demonstrated ability to use data, knowledge and experience to identify problems potentially impacting teams or programs and proactively develop and implement effective solutions.
• Personal effectiveness | Being culturally competent | Demonstrated understanding and appreciation of cultural differences and diversity in the workplace. Ability to manage cultural and individual differences effectively and appropriately to guide the work and behaviours of teams.
• Personal effectiveness | Managing my behaviours | Demonstrated ability to effectively manage the emotions and behaviours of self and others to lead teams to achieve results. Ability to monitor and manage stress levels and provide support to teams.
• Team effectiveness | Collaborating | Proven track record as an approachable team member , supporting and building positive and constructive relationships within teams. Valuing diversity and supporting cultural differences within teams.
• Team effectiveness | Managing performance | Demonstrated capability to take ownership of work and use initiative to deliver results .
• Team effectiveness | Communicating | Demonstrated capability to communicate clearly and concisely ensuring messages are understood by all within the team using a range of communication techniques. Ability to express ideas clearly, listen effectively and provide feedback constructively.
• Organisational effectiveness | Focussing on clients | Proven track record in ensuring a high quality service is provided by the team to internal and external clients and stakeholders. Actively seek and respond to client issues and measure effectiveness.
• Organisational effectiveness | Valuing voluntary service | Demonstrated commitment to supporting and developing volunteers. Understanding of the benefits of voluntary service and ensure meaningful roles for volunteers as well as providing value to clients, communities and the organisation.
• Organisational effectiveness | Thinking strategically | Demonstrated understanding of key drivers of success within teams to enable achievement of organisational goals. Ability to think and plan goals in the long term as well as the present.
• Organisational effectiveness | Innovating and improving | Demonstrated capability to lead continuous improvement activities and encourage team members to identify ineffective processes and contribute t o new ideas and ways of working.
  
  
  

Qualifications & Experience

• Bachelor ’ s degree in IT, Computer Science, Software Engineering, or equivalent industry experience.
• 3 – 5+ years experience working with Dynamics 365 and Power Platform.
• Demonstrated experience with cloud technologies (Azure).
  
  
  

Wellbeing, Health and Safety

It is our vision to be harm free and committed to providing and maintaining a safe and healthy environment for volunteers, members, staff, contractors, clients, customers, and others who may be involved in our work. Our Wellbeing Health and Safety direction is aimed at building a ‘ safety mindset ’ into our daily work, assessing and reducing risk, reporting hazards and incidents, and providing Red Cross people with a positive, healthy workplace.

• Identify and understand the current and future risks involved in undertaking your role and service delivery activities, then competently manage those risks so that everyone is safe
• Comply with the Work Health and Safety management system
  
  
  

Key Job Requirements

Licenses/compliance screening

Screening is required prior to commencement. Renewals may also be required during your employment in order to comply with specific contractual or legislative requirements.

A clearance to work with children

No

Driver’s License

No

A clearance to work with vulnerable adults

No

Police check

Yes – every 5 years

National Disability Insurance Scheme (NDIS) check

No

Evidence of up to date* vaccination against COVID-19

Yes

A

No

to work with children is required for this role as it includes direct contact with children due to the requirements of the position and/or the nature of the work environment.

• As per latest definitions by the Australian Technical Advisory Group on Immunisation (ATAGI), or who have a medical exemption based on ATAGI guidelines
  
  
  

Position Description Template Authorised: February 2022: Head of Recruitment

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