CX Ambassador - Panay Ave Quezon City

POSITION TITLE: CX Ambassador

LEVEL:

REPORTS TO: Branch Manager

SUPERVISES: N/A

• JOB PURPOSE
  
  

The CX Ambassador is responsible for enhancing customer engagement and driving sales

performance in the Flagship Store. The role focuses on effective product merchandising,

promotion, and demonstration to support the store’s overall brand and marketing objectives. By

delivering interactive product education and guided testing experiences, the CX Ambassador

helps create a differentiated and memorable shopping experience for customers.

• KEY RESPONSIBILITIES
• Merchandising and Visual Display
  
  

○ Organizes and maintains product displays in the Supermarket areas and showroom

according to visual merchandising standards.

○ Ensures products are well-presented, properly labeled, and aligned with current

campaigns or promotions.

• Product Promotion and Customer Engagement:
  
  

○ Engages customers proactively, highlighting key features, benefits, and usage of

products across all PC brands and categories.

○ Supports in-store campaigns and promotional activities to increase awareness and

product conversion.

• Demo Room Operations
  
  

○ Operates equipment and facilitates product testing or demonstrations in the Demo

Room.

○ Communicates test results and links findings to appropriate product solutions.

○ Maintains Demo Room readiness, ensuring cleanliness, organization, and safety at all

times.

• Customer Experience
  
  

○ Provides excellent customer service by answering inquiries, offering recommendations,

and ensuring customer satisfaction.

○ Guides customers in navigating the branch– most especially the areas with high product

touchpoints such as the showroom, supermarket area and demo room.

○ Gathers customer feedback to help improve the overall in-store experience.

• Others
  
  

○ Participates actively in team meetings, trainings, and other employee-related activities.

○ Performs other related functions that may be assigned from time to time.

• QUALIFICATIONS
  
  

HUMAN RESOURCES & ORGANIZATIONAL DEVELOPMENT DIVISION

Job Description

• Bachelor’s degree in Business, Marketing, Sales, or any related field.
• At least 1 year of experience in sales, marketing, merchandising, or customer service;
  
  

experience in a retail or product demonstration setting is an advantage.

• Basic to extensive knowledge of Personal Collection (PC) products or willingness to learn
  
  

and master the features, benefits, and usage of a wide product range across multiple

categories.

• Strong verbal communication, interpersonal and presentation skills; must be confident in
  
  

engaging with customers and presenting product information clearly and persuasively.

• Must have a customer-first mindset, with a positive attitude and approachable personality.
• Ability to operate and explain product features through hands-on demonstrations
  
  

(especially in a showroom or demo room setup).

• Willing to work on shifting schedules, weekends, and holidays as required by store
  
  

operations.

• Physically fit to stand or walk for extended periods, carry lightweight products, and move
  
  

within the showroom and demo room areas during store hours.

• Presentable and well-groomed, in line with brand standards.

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