Customer Support Specialist

The Customer Support Specialist is a full-time position in the LF Education department responsible for responding and resolving customer inquiries related to our training & certification products, and submitted primarily through an online ticketing system.

The successful candidate must be willing to work within the following hours: 11:00am-07:00pm (GMT) / 06:00am-03:00pm (EST), and will participate in a weekend on-call roster, shared on a rotating basis with other team members. The successful candidate must be willing to shift schedules as needed, to deal with the practical challenges presented by working with colleagues across global time zones. This would be a requirement for the first 3-6 months of the hiring date, to accommodate on-the-job training.

Responsibilities Include (but Are Not Limited To)

Assisting with purchases, refunds or payment issues. Answering questions about Linux Foundation Training & Certification products including Terms & Conditions, Exam Rules and Policies. Providing information on the Exam registration, scheduling and administration process. Assisting candidates who report issues accessing their training or certification products in the LMS. Providing post-exam support to candidates who encounter issues while taking their exam. Providing support for candidates who request information on or challenge their final score. Assisting with requests to change Digital Badge and Certification information. Escalating more complex support issues to Senior team members. Diagnosing and troubleshooting customer issues directly or acting as a liaison to the technical support teams (internal to LF or external partners).

Salary $22,000 - 23,000 USD

The Linux Foundation is a neutral, trusted hub for developers and organizations to code, manage, and scale open technology projects and ecosystems.