Customer Support Specialist B2B And Saas

About EviSmart™

EviSmart™ is reimagining the future of dentistry through AI-powered workflow automation and CAD design outsourcing. Trusted in over 26 countries, our mission is to make dental care smarter, faster, and better — and we’re achieving it through powerful technology that connects dentists, labs, and manufacturers worldwide.

But world-class technology is only as strong as the people who support it — and that’s where you come in.

What You’ll Do

Customer Support & Issue Resolution

• Serve as the primary point of contact for customer support via email, phone, and chat.
• Troubleshoot technical and product issues, guiding users through platform features with clarity and confidence.
• Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly.
• Deliver fast, accurate, and empathetic support to resolve customer concerns.
• Perform the foregoing responsibilities in Nimbyx’ affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice.
  
  

Documentation & Process Improvement

• Maintain and update customer-facing documentation and internal support knowledge bases.
• Identify and contribute to improving support processes and tools for efficiency and scalability.
• Collaborate cross-functionally with product, engineering, and operations to enhance the customer experience.
  
  

Customer Training & Empowerment

• Deliver training sessions, onboarding, and product demos to empower users.
• Educate customers on best practices to maximize product value.
• Support customers in building confidence with features through proactive guidance and hands-on education.
  
  

Other

• Take ownership of special projects and ad-hoc assignments as required.
  
  

What We’re Looking For

• 2+ years of proven experience in SaaS or B2B customer support.
• Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
• Proficiency with tools such as Zendesk, HubSpot, Jira, and other collaboration platforms.
• Comfort working with complex platforms and support systems.
• Excellent organizational, multi-tasking, and detail-oriented approach.
• Ability to manage confidential information with discretion.
• Proactive mindset with the ability to anticipate problems and resolve them before escalation.
• Calm, empathetic, and solution-oriented attitude under pressure.
  
  

Why Join Us?

Meaningful Impact: Play a vital role in improving dental care through technology that empowers professionals worldwide.

Team Culture: Join a collaborative, global team that values empathy, ownership, and continuous learning.

Room to Grow: Develop your career in a supportive environment with opportunities for growth and professional development.

Perks That Matter: Competitive compensation, bonuses, comprehensive health insurance, and generous paid time off.

Ready to make an impact?

If you’re passionate about helping customers succeed and want to be part of a fast-growing health tech company, we’d love to hear from you.

Apply now and help us shape the future of smarter dental care at Nimbyx.

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