Customer Support Officer

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Officer

Work setup: Work from home

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

What Youll Do

• Providing an exceptional customer experience through management of initial customer contact via phone and email
• Management of inbound customer tickets (calls and emails) in a high volume contact centre environment
• Build rapport with customers quickly and provide an excellent customer experience on each interaction via phone and email
• Initial investigation of tickets to understand customer queries and complexity of problem solving required
• Collection of initial ticket information to support escalated investigation
• Manage initial tickets and escalate tickets requiring specialized knowledge to appropriate Consultants
• Navigate multiple systems to accurately and efficiently record customer details
• Adhere to customer privacy requirements at all times
• Accurate and effective record keeping  Qualities 
• Excellent written and verbal communication
• Strong customer service skills and ability to build relationships quickly
• 2+ years customer service experience in a contact centre environment
• Experience communication with customers by phone and email
• Strong ability to learn new systems
• Excellent attention to detail
• Excellent people and stakeholder management skills
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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